Executive – Sales Support

Tune Talk; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company is seeking a dedicated support professional to facilitate internal operations in Selangor, Malaysia. The role involves first-level technical support, database maintenance, and timely report preparation. Candidates should have a diploma or degree in relevant fields, alongside skills in IT tools and problem-solving. Ideal candidates possess strong interpersonal skills and are adaptable team players. This position offers an opportunity to ensure operational efficiency and fast issue resolution within a dynamic work environment.

Qualifications

• Candidate must possess relevant diploma or degree in related discipline.
• Familiarity with database management systems and basic IT tools required.

Responsibilities

• Provide first-level technical support for internal users experiencing system report errors.
• Prepare timely reports for management to maintain business efficiency.
• Maintain accurate documentation and records of support interactions.
• Anticipate customer needs and propose solutions proactively.
• Coordinate with departments to ensure smooth business operations.

Skills

Familiarity with basic office management tools

Database management systems (e.g., SQL, MySQL, Tableau)

Excellent problem-solving skills

Impeccable interpersonal skills

Time management and coordination skills

Adaptable and versatile

Team player

Education

Diploma, Advanced/Higher/Graduate Diploma or Degree in related discipline

Job description

Position the role reports to: Business Operations Manager

Purpose

For this team: Assistance to serve as the initial point of contact for internal users experiencing system issues, diagnosing and resolving basic problems promptly.

For this position:

Support the smooth functioning of reporting and operations by performing tasks such as database maintenance, report updates, and monitoring system performance.

Key Accountabilities

• First-Level technical support and serve as the primary point of contact for internal users experiencing system report error, diagnosing and resolving problems in a timely manner
• Prepare report on time to management and support to maintain business efficiency
• Documentation, record keeping, maintain accurate and detailed records of all support interactions, technical processes, procedures, inventory system and internal databases
• Ensure compliance, support and advise other stakeholders

Other Responsibilities

• Anticipate customer needs and proactively identify solutions
• Ensure all sales related activities and follow-up are executed accordingly within specified timeframe
• Ensure sales related documents are in order, methods and procedures are fully complied by all sales staffs
• Co-ordinate with various departments to ensure smooth flow of the operations of the business
• You will also be required to perform or undertake any other task as may be given from time to time by your immediate superior or by the Management

Education Qualifications & Certificates

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma or Degree in related discipline

Skills

• Familiarity with basic latest office management tools, database management systems or any IT tools (e.g., SQL, MySQL, Tableau,) and the ability to perform basic maintenance and data handling tasks
• Exposure to sales / tech operations in the telecommunication industry, digital engagement, gaming, e-commerce or etc is an added advantage

Personal Attributes

• Excellent in problem-solving
• Great communicator with impeccable interpersonal skills
• Great in time management and coordination
• Adaptable & versatile
• Team player

Key Performance Index

• Timely reporting's
• Data and report accuracy
• Regular communication to keep all stakeholders updated
• Daily routine tasks to be completed within 24 hours