Executive Revenue Management Operations

Malaysia Airlines; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline company in Kuala Lumpur is seeking an Executive in Revenue Management Operations to oversee the handling of flight disruptions. The role involves coordinating communication with various departments to enhance passenger experience during these events while ensuring operational efficiency. Candidates should possess at least a diploma or degree in a relevant field and have two years of working experience, ideally in airport operations or ticketing systems. Strong problem-solving and communication skills are essential for this position.

Qualifications

• 2 years working experience in related fields.
• Experience in Airport Operations is preferable.

Responsibilities

• Monitor and manage real-time flight disruptions including delays and cancellations.
• Perform passenger re-accommodation activities affected by flight changes.
• Provide support to various Business Units for operational matters.

Skills

Knowledge on Amadeus Customer Management or ticketing system

Strong Communication Skills

Problem-Solving Ability

Strong Communication Skills

Problem-Solving Ability

Education

Diploma or degree in aviation management or business discipline

Tools

Amadeus Customer Management or ticketing system

Job description

Position Title

Executive, Revenue Management Operations

Report To

Manager, Revenue Management Operations

Position Summary

The main responsibility includes managing and mitigating the impact of flight disruptions on passengers and operations. This role involves coordinating with various departments to ensure timely communication and resolution of issues, enhancing passenger experience during disruptions, and maintaining operational efficiency.

Key Accountability

• Monitor and manage real-time flight disruptions, including delays, cancellations, and diversions.
• Perform passenger re-accommodation activity affected by ad-hoc or planned schedule change, and flight
• To monitor and take action on the Re-accommodation Report after each re-accommodation during the airport
• window or in advance under Schedule Change Notice (SCN) and Seasonal Pattern.
• To handle rejected PNRs from the disruption queue for bookings that have been rejected due to UN status, PNR and
• Minimum Connecting Time (MCT) failure.
• Provide support to stations with queries and re-booking, including (Not To Land) NTL and ticketing issues.
• Attend DAPO email request mainly from Others Business Unit for duty travel, crew, engineering, staff and etc.
• Provide support to other Business Units – (OCC / Call Centre / GMS / Charter / AMAL / AS / CEX) etc.

Qualification & Working Experience

• Diploma or degree in any aviation management / numerical / business discipline.
• 2 years working experience

Area of Experience

• Knowledge on Amadeus Customer Management or ticketing system
• Airport Operations experience

Personality Traits

• Calmness Under Pressure
• Decisiveness
• Adaptability
• Strong Communication Skills
• Problem-Solving Ability