Executive, Retail Analytics & Customer Success

NielsenIQ; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer intelligence company in Kuala Lumpur is seeking an Executive for Retailer Customer Success to support clients with insights and data analysis. Responsibilities include being the main contact for retailer clients, delivering insightful reports, and ensuring effective communication with account teams. Ideal candidates are fresh graduates or have up to 3 years of relevant experience, with strong analytical skills and proficiency in MS Excel and PowerPoint. A flexible working environment is offered.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Fresh graduate or up to 3 years of experience in relevant fields.
• Passionate in market intelligence or Tech & Durables industry.
• Aptitude for numbers and meticulous.

Responsibilities

• Be the day-to-day contact for Retailer clients.
• Deliver meaningful analyses, charts, and reports to clients.
• Conduct regular reviews to monitor service delivery KPIs.
• Maintain timely communications with stakeholders.
• Organize content for Resource Library.

Skills

Excellent written and verbal communication

Analytical skills

Customer-oriented

Time Management

Problem-solving

Team player

Education

University degree in Business, Economics or related field

Tools

MS Excel

PowerPoint

Job description

A leading consumer intelligence company in Kuala Lumpur is seeking an Executive for Retailer Customer Success to support clients with insights and data analysis. Responsibilities include being the main contact for retailer clients, delivering insightful reports, and ensuring effective communication with account teams. Ideal candidates are fresh graduates or have up to 3 years of relevant experience, with strong analytical skills and proficiency in MS Excel and PowerPoint. A flexible working environment is offered.