Executive, Regulatory and Compliance (MCMC Perlis State Office)

Malaysian Communication and Multimedia Commission (MCMC); Kangar; On-site; MYR 30,000 - 50,000; Full time

Job summary

A government regulatory body is seeking an Executive in Regulatory and Compliance for the Perlis State Office. The role involves facilitating enforcement activities, managing regulatory compliance, and addressing complaints effectively. Ideal candidates should have a Bachelor's Degree in Telecommunication or Law, along with 1 to 3 years of relevant experience. Strong skills in project management, strategic thinking, and interpersonal communication are crucial. Willingness to work in Perlis is required.

Qualifications

• Bachelor's Degree is required, preferably in Telecommunication or Law.
• 1 to 3 years of experience in managing complaints is preferred.
• Strong understanding of laws and regulatory requirements.

Responsibilities

• Facilitate and conduct enforcement and investigation activities.
• Assist in coordinating preliminary information gathering.
• Assist in enforcement actions including issuing notices.
• Ensure evidence collection follows SOPs.
• Execute monitoring activities for compliance.
• Address and resolve complaints effectively.
• Conduct consumer awareness programs.
• Provide technical assistance to law enforcement.

Skills

Laws and Regulatory requirements

Project Management

Business Continuity Management

Quality Standards & Assurance

Networking

Interpersonal Skills

Strategic Thinking

Critical Thinking

Decision Making

Education

Bachelor's Degree in Telecommunication or Law or Legal background

Job description

Executive, Regulatory and Compliance (MCMC Perlis State Office)

Malaysian Communication and Multimedia Commission (MCMC) – Kangar, Perlis

Responsible for facilitating and executing the operation of The Regulatory & Compliance Unit activities to ensure all activities related to enforcement, compliance, complaint handling and regulatory functions of MCMC as well as ad hoc tasks, are well managed in compliance with all the SOP.

Job Responsibilities

Facilitate and conduct enforcement and investigations activities;

Assist in conducting and coordinating preliminary information gathering based on the statement from the complainant, suspect or witness;

Assist in enforcement actions that include issuing statutory and penalty notices and assisting in preparing any prosecution as part of the enforcement process;

Ensure the evidence collection and preservation follow the SOPs and provision of the law;

Facilitate and provide details enforcement activities, reports and conclude task assignments, including those ad hoc tasks assigned in line with the SOP;

Execute all monitoring activities and ensure total compliance by all licensees and the general public in the State, e.g. unlicensed NFP;

Assist in gathering local intelligence significant for future/planned enforcement activities;

Effectively address and resolve the complaints/reported cases in line with SOP;

Facilitate and conduct consumer awareness programmes for stakeholders (public and government agencies);

Providing technical assistance and managing appropriate recommendations to address and resolve identified issues to other law enforcement agencies and engage in inter-agency collaboration efforts;

Reviewing policy/legal related papers and documents pertaining to the Communications and Multimedia Act 1998 (Act 588) [AKM 1998] to ensure compliance, accuracy, and alignment with regulatory requirements; and

Qualification and Work Experience

• Candidate must possess at least a Bachelor's Degree in preferably Telecommunication or Law or Legal background;
• Possess 1 to 3 years of experience in managing complaints;
• Laws and Regulatory requirements;
• Project Management;
• Business Continuity Management;
• Quality Standards & Assurance;
• Impact & Influence;
• Networking;
• Interpersonal Skills;
• Strategic Thinking;
• Critical Thinking;
• Decision Making;

Candidate must be willing to work in Perlis.