Executive & Project Management

Hong Leong MSIG Takaful; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Malaysia is seeking a project management/business analyst with at least 3 years of experience in project management. The candidate must possess exceptional organizational and communication skills and be proficient with relevant tools including MS Office and various applications. Responsibilities include managing project operations, facilitating vendor communications, and resolving issues to ensure timely implementation of projects. Leadership and problem-solving skills are essential for success in this role.

Qualifications

• Minimum 3 years of experience in project management/business analyst role.
• At least 5 years of supervisory experience.
• Familiarity with operating systems and related applications is a plus.
• Strong organizational, interpersonal, and communication skills.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Execute project work plans as instructed by management.
• Manage day-to-day operations of the project and facilitate communication.
• Review ongoing operations and create business analysis on improvement.
• Resolve project issues and manage change control effectively.
• Train departments and ensure readiness for new product development.

Skills

Project management

Business analysis

Leadership

Problem solving

Communication

Time management

Interpersonal skills

Education

1st degree in IT/Business or equivalent

Relevant certifications (Prince2/PMP/ECBA/CCBA/AAC)

Tools

MS Office applications (Word, Excel, PowerPoint)

PentaTKF

Web portals

Mobile applications

API/Batchwork

Job description

Execute project work plans as instructed by Manager or higher management level

Manage day to day operational aspects of a project and facilitate vendor/ISD team/project team member and user communications

Review ongoing operations and create Business Analysis on digital improvement requirements along with economic studies.

Resolve project issues or conflicts and to manage and ensure all issues are properly addressed and resolved. Further elevate disagreements to higher management & etc.

Manage change control and ensure project is implemented on time and according to specifications

Understand Maintenance of Non-Core/Core related applications/web-portal – Resolve escalated issues with Users and Vendor on defects, data errors, delivery and closure of critical System Service Request (SSR).

Change Requests – Resolve escalated issues with Users and Vendor on requirements, delivery, payment and closure of critical Service Change Request (SCR).

Plan, track, and follow-up the progress development and the implementation of SSR & SCR. and understand the needs of the respective Business Owners

Assist manager in creating Justification Papers, Presentations and other documentation required.

Communicate and Update consistently and accurately to the Business Owners of progress and potential issues in the UAT and Operation al readiness. Escalate any potential delays or risks to the related Business Owners.

Understand the process flow of Front end (web portal/mobile application), data flow (in and out), Core & Non-Core related applications/web portal to assist users in UAT testing.

Train Departments and ensure each division for the preparation of system readiness for new product development or variation and plan the implementation schedule within the expected timeline.

Provide business and system inputs in business requirements and ensure all Day 1 & Day 2 SCRs are raised within agreed timeline

Track and follow-up Day 1 & Day 2 SCRs until closure i.e. until application fix duly tested and promoted to production environment

Discuss and plan resources allocation with related Business Owners. Escalate issues with Users and Vendor on business requirements and tasks not meeting timeline

Resolve conflicts and to manage and ensure all UAT issues are properly addressed and resolved.

Job Requirement

Minimum 3 years of working experience in project management/business analyst related field. At least 5 years of supervisory experience.

Familiar with Operating systems (PentaTKF), Web portals, Mobile Applications, Data flow (API/Batchwork), e-helpline systems & other related application system or portals. (a Plus)- MS Office applications, e.g. Words, Excel and PowerPoint.

1st degree preferably IT/Business related or equivalent, or significant relevant experience, Prince2/PMP/ECBA/CCBA/AAC with related experience

Possesses leadership ability with good organizational, inter-personal and communication skills

Excellent organizational skills, time management and ability to work under pressure.

Excellent communication and presentation skills, to be able to inform and persuade both orally and in writing

Excellent problem solving skills and analytical ability

Management & Interpersonal Skills, Good Leadership, Effective Resources Planning, Negotiation, Problem Solving, Excellent Communication skills.