Executive - Operations & Customer service

M&M Militzer & Muench Sdn Bhd; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company is seeking an experienced Operations & Customer Service Executive in Klang, Selangor. This full-time position involves delivering high-quality customer service, managing freight forwarding operations, and enhancing customer experiences through data analysis. Ideal candidates will have 3+ years of relevant experience and excellent problem-solving and communication skills. Apply now for this exciting opportunity.

Qualifications

• Minimum 3 years of customer service and operations experience, preferably in a fast-paced environment.
• Experience in Ocean Import & Export operations is mandatory.
• Strong problem-solving, decision-making and analytical skills.

Responsibilities

• Providing high-quality customer service to clients, managing inquiries and resolving issues.
• Overseeing the smooth running of freight forwarding operations.
• Analyzing customer feedback and data to enhance customer experience.

Skills

Customer service excellence

Problem-solving skills

Analytical skills

Communication skills

Interpersonal skills

Job description

Executive – Operations & Customer Service

About the role

We are seeking an experienced and driven Operations & Customer Service Executive to join our team at M&M Militzer & Muench SDN BHD. This full-time role will be based in Klang, Jalan Batu Tiga Lama, Selangor and will play a crucial part in delivering exceptional customer service and overseeing our day‑to‑day operations.

Responsibilities

• Providing high‑quality customer service to our clients, managing inquiries and resolving issues in a timely and professional manner
• Overseeing the smooth running of our freight forwarding operations
• Analyzing customer feedback and data to identify areas for improvement and enhance the overall customer experience
• Monitoring and reporting on key performance metrics to drive continuous improvement
• Staying up to date with industry trends and best practices to maintain a competitive edge

Qualifications

• Minimum 3 years of customer service and operations experience, preferably in a fast‑paced, customer‑centric environment
• Strong problem‑solving, decision‑making and analytical skills
• Excellent communication and interpersonal abilities, with the capacity to build relationships with both clients and colleagues
• Experience in Ocean Import & Export operations is mandatory, with basic experience in air freight
• Passionate, reliable and highly committed individual

If you’re ready to take your customer service and operations expertise to the next level, we’d love to hear from you. Apply now to be considered for this exciting opportunity.