Executive - Operation Improvements

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading consumer financing provider in Kuala Lumpur is seeking a detail-oriented individual to optimize processes and improve operational efficiency. The ideal candidate will hold a diploma or degree and possess 1–2 years of experience in project management. Responsibilities include conducting process analysis, implementing improvement strategies, and ensuring compliance with relevant regulations. Excellent communication skills in both English and Bahasa Malaysia are essential, as well as strong interpersonal skills and a commitment to customer service.

Qualifications

• Minimum 1–2 years of experience in project management or a related field.
• Good PC skills and proficiency in MS Office applications.
• Excellent negotiation and communication skills in English and Bahasa Malaysia.

Responsibilities

• Analyze processes to identify inefficiencies and develop solutions.
• Implement workflow optimization and new technologies to improve efficiency.
• Ensure compliance with laws and industry standards.

Skills

Project management

Communication skills

Problem-solving

Data analysis

Team collaboration

Education

Diploma or Degree in relevant disciplines

Tools

MS Office

Job description

Position Summary

AEON Credit Service (M) Berhad is a leading consumer financing provider with operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China. Since 1996, we have offered a range of credit card, personal financing and easy payment schemes to enrich the livelihood of many Malaysians.

Responsibilities

• Identify and Address Inefficiencies
  • A) Process Analysis: Analyze existing processes to identify bottlenecks, redundancies and areas for improvement.
  • B) Data Analysis: Use data to track performance, identify trends and pinpoint areas for improvement.
  • C) Problem Solving: Develop and implement solutions to address identified issues, ensuring effectiveness and sustainability.
• Implement Improvement Strategies
  • A) Process Optimization: Streamline workflows, reduce steps and automate tasks to improve efficiency.
  • B) Technology Integration: Implement new technologies to improve operations, such as automation, data analytics or CRM systems.
  • C) Resource Management: Optimize resource allocation, including personnel, equipment and budget, to maximise productivity.
  • D) Project Management: Manage projects related to operational improvements, ensuring they are completed on time and within budget.
• Ensure Compliance and Quality
  • A) Regulatory Compliance: Ensure operations comply with relevant laws, regulations and industry standards.
  • B) Quality Control: Implement quality control measures to ensure products or services meet required standards.
  • C) Safety: Ensure a safe working environment for employees and customers.
  • D) Data Privacy: Maintain data privacy in line with global and local requirements.
• Enhance Customer Satisfaction and Productivity
  • A) Customer Service: Improve customer service processes to increase satisfaction and loyalty.
  • B) Product/Service Quality: Enhance quality to meet and exceed customer expectations.
  • C) Employee Engagement: Foster a positive and productive work environment by engaging employees and providing opportunities for growth.
  • D) Cost Reduction: Identify and implement cost‑saving measures without compromising quality or customer satisfaction.

Job Requirements

• Diploma or Degree holder or professional qualification in relevant disciplines.
• Minimum 1–2 years of experience in project management or a related field.
• Preferred exposure and knowledge in banking or financial institutions.
• Good PC skills and proficiency in MS Office applications.
• Excellent negotiation, communication and writing skills in English and Bahasa Malaysia.
• Strong listening and persuasion skills; ability to support and assist other team members.
• Knowledge of Malaysian law, Bank Negara guidelines and banking operations.
• Excellent interpersonal skills and a good team player.
• Ability to communicate effectively with diverse groups and maintain a pleasant demeanor.
• Commitment to excellent customer service and willingness to handle multiple tasks simultaneously.
• Self‑discipline, punctuality and reliable attendance.
• Dedicated and committed attitude.