EXECUTIVE, OPERATION AND SALES

ECON Healthcare Group; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare organization in Puchong is seeking a candidate to manage sales inquiries, customer feedback, and develop marketing plans. The ideal candidate will have a degree in Business Administration or Healthcare Management with at least three years of experience in operations and sales. Strong communication skills and the ability to work independently are essential. Candidates with digital marketing experience and the ability to speak Mandarin will have an advantage. This role provides opportunities for project oversight and departmental function facilitation.

Qualifications

• Minimum 3 years experience in Operations, Office Administration, and Sales & Marketing.
• Experience in Digital Marketing is advantageous.
• Understanding of Healthcare Management Services and Medicare Centre operations.
• Ability to work independently and possess initiative.
• Strong interpersonal and communication skills, quality focused.

Responsibilities

• Attend and monitor all sales enquiries and engage referring agencies.
• Manage customer feedback and prepare reports for management.
• Conduct market research and compile findings.
• Monitor purchase goods and billing processes.
• Facilitate Human Resource and operational functions.
• Oversee ongoing digital marketing strategies.

Skills

Business Administration

Healthcare Management

Digital Marketing

Interpersonal Skills

Communication Skills

Mandarin Language

Education

Degree in Business Administration or Healthcare Management

Job description

1.Attend and monitor all sales enquiries. Constantly engaging referring agencies to promote services and enhance sales. Develop, implement and evaluate sales and marketing plans periodically.

2.Correspond to customer feedback and follow up on their needs. Manage the feedback database and prepare customer feedback report for management review.

3. To further enhance our service quality towards developing customer-focused culture through minimizing complaints from our customers.

4. Conduct and compile market research – gather market information about the industry and the competitors.

5. Based on the customer and referral database system, to analyse the most effective marketing sources to facilitate in developing marketing plans.

6. Conduct feasibility study and prepare recommendations to Management for future projects and business development activities. Coordinate and monitor project development updates as and when required.

7.Monitor purchase of goods and to comply with the purchasing procedures. To ensure smooth running of the operations and to prepare monthly Operations, Sales and Marketing reports.

8.Check and verify all invoices and delivery orders before submission to Finance Department for payment.

9. Facilitate Ministry of Health (MOH), non-Malaysians’ Long Term Social Visit Pass and local authority licence applications and renewals (if applicable).

10. Facilitate the Human Resource, Office Administration and other departmental functions such as staff recruitment, general staff management, staff benefits and welfare program, provide guidance and training for new staff on all the centre operational matters.

11.Facilitate the billing and collection process and functions.

12. Facilitate the Facilities and Building management of the centre.

13. Oversee ongoing digital marketing strategies and provide advices if necessary.

14. Perform any other duties or tasks as assigned by immediate superior.

REQUIREMENTS

1.Degree in Business Administration/Healthcare Management or its equivalents with at least 3 years’ working experience in Operations, Office Administration and Sales & Marketing.

2.Experience in Digital Marketing will be of added advantage.

3.Understands Healthcare Management Services and operational procedures of a Medicare Centre.

4.Must possess initiatives and able to work independently.

5.Good interpersonal and communication skills as well as quality focused.

6. Ability to speak mandarin is advantage.

CORE COMPETENCIES

1.Ability to work independently and to multi-task.

2.Ability to work effectively in a team environment.

3.Possess strong communication and interpersonal skills.