Executive of Operations (Onboarding)

APA Atlantic Partners Asia; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking an Executive of Operations (Onboarding) to manage client onboarding processes and ensure compliance with industry regulations. The successful candidate will conduct KYC documentation, collaborate with teams for seamless operations, and assist in the development of reports on onboarding progress. Ideal applicants will hold a bachelor's degree in business or finance, possess strong interpersonal skills, and be familiar with payment industry regulations. Proficiency in English and preferably Mandarin is required, alongside adaptability to a fast-paced environment.

Qualifications

• Bachelor’s degree in business, finance, or a related field.
• Prior experience in client onboarding, preferably in the payment or financial services.
• Strong knowledge of payment industry regulations.

Responsibilities

• Conduct client and partner onboarding, collecting required KYC documentation.
• Collaborate with compliance teams for adherence to regulations.
• Manage integration of payment services for clients.

Skills

Client onboarding

Compliance knowledge

Interpersonal skills

Communication in English

Problem-solving

Education

Bachelor's degree in business or finance

Tools

CRM software

Job description

Full time

Hybrid

4mo ago , from APA Atlantic Partners Asia

At APA, we are committed to cultivating a workplace founded on integrity, where team collaboration, respect, and inclusion aren't just values — they are ingrained in the way we operate every day. We believe that by embracing diverse perspectives and fostering a supportive environment, we can collectively achieve outstanding results. Our culture is designed to empower each team member to contribute their unique ideas and skills, driving innovation and excellence across all facets of our business.

📩 Job Title: Executive of Operations (Onboarding)

Job Responsibilities:

• Know-Your-Client (KYC): Conduct client and partner onboarding, collecting required KYC’s documentation and information for due diligence purposes.
• Compliance Adherence: Collaborate with compliance teams to ensure that all onboarding processes adhere to industry regulations and standards.
• Process Integration: Manage the integration of payment services for clients and provide guidance throughout the setup process.
• Point of Contact: Serve as a primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
• Document and Data Management: Maintain and update onboarding documentation and checklists, ensuring accuracy and completeness.
• Process Monitoring: Continuously monitor and optimize onboarding processes to enhance efficiency and client satisfaction.
• Team Collaboration: Collaborate with cross-functional teams, including sales, legal, and technical departments, to ensure seamless onboarding.
• Market Research and Analysis: Stay informed about industry trends, regulations, and best practices to incorporate into onboarding procedures.
• Management Reports: Prepare and provide regular reports on onboarding progress, including metrics and KPIs.
• Team Development: Assist in training and onboarding new team members and providing ongoing support.
• Others: Perform any other related lawful duties that may be given by the Management from time to time.

Job Requirements:

• Bachelor’s degree in business, finance, or a related field.
• Prior experience in client onboarding inclusive of reviewing KYC packs, preferably in the payment or financial services industry.
• Ability to work in night shift (4PM to 1PM), and flexible scheduling.
• Ability to collaborate effectively across departments.
• Strong knowledge of payment industry regulations and compliance requirements.
• Familiar withinternational corporate structures and workflow.
• Excellent interpersonal and communication skills.
• Strong verbal and written communication in English.
• Ability to communicate in Chinese including Mandarin is preferable.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Proficiency in using onboarding and customer relationship management (CRM) software.
• Problem-solving abilities and a customer-centric approach.
• Adaptable and able to work effectively in a fast-paced environment.