Executive – Non-Motor Operations (1 year contract)

Liberty General Insurance Berhad; Kuala Lumpur; On-site; MYR 20,000 - 30,000; Full time

Job summary

A leading insurance company is seeking a motivated candidate for a policy processing role in Kuala Lumpur. Responsibilities include handling submissions, processing policies, ensuring compliance with SOPs, and monitoring turnaround times. Ideal candidates should have a Bachelor’s Degree or Diploma with at least 2 years of operational experience. Fresh graduates are welcome to apply. This role is a 1-year contract position, located at Pavillion Damansara Height.

Qualifications

• Bachelor's Degree in any field or Diploma with at least 2 years of working experience in operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Attend and process submission requests via email and CRM.
• Check and process policies and endorsements according to terms.
• Monitor processing turnaround times.
• Assist Team Leader in case assignments.
• Authorize payment requisitions within allowed terms.
• Liaise with Distribution for transaction completion.
• Identify business process improvement opportunities.
• Prepare and submit assigned periodic reports.
• Participate in any ad-hoc assignments.

Skills

Attention to details

Eager to learn new knowledge

Education

Bachelor's Degree or Diploma

Job description

Job Summary

The incumbent is responsible to process the policy, endorsement and payment refund based on the submission case assigned in CPC-Non-Motor Operations; achieve the individual and goals assigned and adhere to the governance, compliance and regulations

Individual Responsibilities

Business Operations

• Attend and process the submission request and case assigned via email, CRM and public folder
• Check and process the policy and endorsement as per the terms, approval and information submitted and issue the policy within the limit assigned
• Monitor and meet the processing turnaround times and elevate for resolution if required
• Assist Team Leader in case assignment and monitor the completion of submission within turnaround time
• Raise, approve or authorise the payment requisition within the policy allowed terms and payment limit authority
• Liaise with Distribution and follow through for completion of transaction/document within a reasonable timeline and escalation if required
• Identify and raise business process improvement opportunity continuously to upkeep the process efficiency and effectiveness.
• Prepare and submit the assigned periodic report accurately and timely
• Participate in any ad-hoc assignment when required

Compliance

• Safekeep the customer documents (hardcopy and e-copy) after processed and filed in accordance to SOPs
• Adhere to the clean desk policy
• Adhere to SOPs, guidelines, regulations and laws

Job Requirement

• Bachelor's Degree in any field/Diploma with at least 2 years of working experiences in operations
• Fresh Graduate is welcome to apply
• Eager to learn new knowledge
• Attention to details

This role will be based in our HQ at Pavillion Damansara Height. Only 1 year contract position is available