Executive, Inflight System & Development

Malaysia Airlines; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline based in Kuala Lumpur seeks an Executive for Inflight System & Development. The role includes managing the In-flight Catering Operations System, ensuring system performance, conducting user training, and maintaining system documentation. Ideal candidates will have a bachelor's degree and 2–4 years of experience in airline catering operations or system management. Strong knowledge of operational systems such as ICOS and ERP is highly desirable. Join a team that values collaboration and operational excellence.

Qualifications

• 2–4 years of experience in airline catering operations, inflight services, or aviation-related system management.
• Experience with operational systems (e.g., ICOS, ERP, or similar) is highly desirable.

Responsibilities

• Conduct training on In-Flight Operations Systems and maintain documentations.
• Ensure system operation according to SLA and communicate updates.
• Train users and attend to queries regarding system functionalities.
• Record, track, and resolve all system issues within agreed SLA.
• Analyze system data for management reporting.
• Collaborate on new reporting requirements.

Skills

Project Management basic knowledge

Office365

PowerBI

Sharepoint

SAP system basic knowledge

Troubleshooting & Problem solving

Education

Bachelor's degree in Business Administration, Hospitality Management, Information Systems, or a related field

Tools

ICOS

ERP

Job description

Position Title

Executive, Inflight System & Development

Reporting To

Manager, Inflight System & Development

Position Summary

The role is responsible for, and serves as a key stakeholder in, the In-flight Catering Operations System (ICOS) and related systems that support all business activities. The role also involves planning, executing, monitoring, and tracking ICOS operations to ensure alignment with the business case and operational requirements. Additionally, it is responsible for ensuring smooth system operations and preparing management reports on system performance.

Key Accountability

• To conduct training on In-Flight Operations Systems and ensure all related documentations and policies are maintained and updated.
• To ensure the system is running smoothly according to agreed SLA. Communicate with vendor, IT and stakeholders on any system updates, patches and maintenance activities.
• To ensure all users are trained and all related documentations and policies are maintained and regularly updated. Attend to queries from users on system functionalities and issues.
• To ensure all system issues, updates and upgrades are recorded, tracked and resolved within agreed SLA
• Collection and analysis of system data for management reporting.
• To ensure all system reports are generated and updated. Collaborate with business users on new reporting requirements.
  

Qualifications and Working Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Information Systems, or a related field.
• 2–4 years of experience in airline catering operations, inflight services, or aviation-related system management. Experience with operational systems (e.g., ICOS, ERP, or similar) is highly desirable
  

Areas of Experience

• Project Management basic knowledge.
• Office365, PowerBI, Sharepoint and SAP system basic knowledge
• Trouble shooting & Problem solving
  

Personality Traits

• Ability to work in a fast-paced, dynamic environment.
• Attention to detail and commitment to operational excellence.
• Team-oriented with the ability to collaborate across multiple departments.
• Able to identify issues with data quality and work on the resolution