Executive - Guest Xperience Centre

Resorts World Genting; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Genting Highlands is looking for a Guest Experience Ambassador to enhance guest interactions. The ideal candidate should possess a Bachelor's degree in Hospitality or related fields, or a diploma with ample customer service experience. This role involves greeting guests, conducting tours, and ensuring memorable experiences. Strong communication and interpersonal skills are essential, making this an excellent opportunity for those passionate about the hospitality industry.

Qualifications

• Bachelor’s or Diploma in a relevant field.
• At least 3 years of customer service experience preferred.
• Proficient in English with additional languages as a plus.

Responsibilities

• Welcome and provide information to guests.
• Conduct guided tours of the Centre.
• Handle administrative tasks and feedback gathering.

Skills

Customer Service

Interpersonal Skills

Communication

Ability to Work in a Team

Education

Bachelor's Degree in Hospitality, Tourism, Communications, Business Administration

Diploma with Customer Service Experience

Job description

Resorts World Genting – Genting Highlands, Pahang

GentingMalaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Scope for Executive at Guest Xperience Centre

Location: Resorts World Genting

We are seeking a proactive and personable Guest Experience Ambassador to support the operations of the Guest Xperience Centre.

This role is responsible for creating a positive and memorable experience for guests by warmly welcoming them, providing information, assisting with their needs, and ensuring smooth and enjoyable interactions throughout their visit. The Ambassador will serve as the first point of contact for the Centre and will play a pivotal role in delivering an above-and-beyond guest experience.

Key responsibilities:

• Providing a friendly and enthusiastic greeting upon arrival, along with an introduction to the Guest Xperience Centre.
• Being well-versed in the details of Resorts World Genting events and operations to accurately address visitor inquiries.
• Providing guided tours: leading small group tours through the Centre and within the resorts and delivering clear, engaging explanations about Resorts World Genting’s features, attractions, and facilities.
• Gathering guest feedback and impressions to help the Centre continuously improve its offerings.
• Supporting operations: assisting with administrative tasks such as visitor registration, maintaining the Centre’s environment, and assisting guests at the Research Centre.
• Prepare Reports & Other Administrative Work: preparing reports such as Monthly visitors, their profiles and tabulating guests’ feedback.
• Ability to clearly explain complex concepts to a diverse audience.
• Excellent interpersonal skills to create a positive and welcoming atmosphere for visitors.
• Ability to work independently and collaboratively within a team environment.

Qualifications Requirements:

• Bachelor’s Degree in Hospitality, Tourism, Communications, Business Administration, or a related field.
• or Diploma with at least 3 years Customer Services related experience.
• Fresh graduates are encouraged to apply.
• Previous experience in customer service, guest relations, or hospitality (internships included) is an advantage.
• Proficient in English; ability to communicate in additional languages is a plus.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!