Executive; Future Student Centre

University of Nottingham Malaysia; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Malaysian university is seeking an Executive for the Future Student Centre Department. The role involves providing prospective students with essential information about programs, scholarships, and more, while achieving student enrolment targets. Candidates should have a degree, outstanding communication skills in English and Bahasa Malaysia, and familiarity with Microsoft Office tools. This position is vital for fostering relationships with stakeholders and ensuring that recruitment activities align with university standards.

Qualifications

• Degree or equivalent in any field.
• Excellent communication skills and etiquette across various modes.
• Good command of written and spoken English and Bahasa Malaysia.

Responsibilities

• Provide accurate information about studying at the university.
• Generate new student enrolments according to targets.
• Contribute to the development of relationships with stakeholders.

Skills

Excellent communication skills

Customer service focus

Good command of English and Bahasa Malaysia

Knowledge of Microsoft Office

Education

Degree in any field or its equivalent

Tools

Salesforce

Twilio

Job description

University of Nottingham Malaysia – Broga, Selangor

2mo ago , from University of Nottingham Malaysia Research

Note

All applications will be treated in strict confidence and only shortlisted candidates will be notified.

*Pursuant to the Personal Data Protection Act 2010, you are advised to read and understand our Notice and Choice Principle Document, which is posted on our website. By submitting your detailed resume, you declare that you have read, understood and accepted our Notice and Choice Principle Document and have consented to providing your sensitive personal data to be processed by us.

Position

Executive – Future Student Centre Department, University of Nottingham Malaysia (UNM).

Job Responsibilities

• Providing future students with accurate information about studying at the university which includes programme information, accommodation, scholarships, visas, exchange, transfer and study abroad opportunities and more.
• Responsible for generating new student enrolments, according to targets, for UNM programs via direct channels which include leads generated via walk‑ins, phone‑ins, e‑mails, web‑forms and leads acquired via digital marketing through search marketing, social media marketing, education aggregators and any other sources.
• Contributing to the development and management of relationships with a range of stakeholders including agents and other external stakeholders.
• Supporting the coordination and successful execution of Open Day and Recruitment events on campus.
• Ensuring efficient and effective processing of student applications and conversion activities from offers into enrolments.
• Contribute to policy development and strategic planning activities of the direct recruitment section as well as the Unit.
• Ensure that all recruitment and admissions activities comply with relevant UNM/regulatory policies and procedures.
• Ensure that applications, offers and acceptances are managed according to UNM procedures, policies and service standards.
• Liaise with relevant Admissions colleagues to ensure that applications are processed according to agreed protocols in relation to quality and turnaround times.
• Contribute to the refinement of policy and procedural matters in relation to Admissions function for programs offered by UNM.
• To attend to additional duties reasonably related to the role as required by the line manager, Head of Department, Director or Provost/CEO.

Job Requirements

• Degree in any field or its equivalent.
• Excellent communication skills and etiquette of various modes (including phone, email and online chats) with a focus on converting enquiries and leads into enrolments.
• Good command of written and spoken English and Bahasa Malaysia.
• Intermediate knowledge of Microsoft Office software, especially MS Word, MS Excel, and MS Power Point and digital collaboration tools (Salesforce, Twilio, etc.).
• Knowledge of the Malaysia education system and framework, and of government policy regulating higher education advertising and promotion.
• Pleasant personality with strong customer service focus and able to develop a good working relationship with students, staff members and partners.
• A level of maturity consistent with the requirements of the position for independent work, initiative, and travel.
• Willingness to work additional hours as and when required to meet recruitment targets.

Full Role Profile can be referred here.

Interested applicants may submit a Cover Letter and an updated Curriculum Vitae to Recruitment by 24th November 2025.

Ref No: FSC -251024-1

Posted on 23rd October 2025