Executive - Enterprise Application Support, Information Technology

Hartalega Holdings Berhad; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading glove manufacturer is looking for an Executive – Enterprise Application Support in Petaling Jaya, Malaysia. This role involves providing first and second level support for enterprise applications, managing user expectations, and delivering project documentation. Ideal candidates should have a Bachelor's Degree in IT or similar and at least 5 years of relevant experience, particularly with ERP systems. Competitive benefits and incentives are offered, aligning with a well-defined career growth path.

Benefits

Exceptional benefits and incentives

Career success path

Qualifications

• Minimum 5 years of experience supporting production applications and technology.
• Knowledge of any Enterprise Resource Planning (ERP) or accounting system is essential.
• Experience with development technologies such as Excel and SQL is desirable.

Responsibilities

• Provide support for Enterprise Applications in a manufacturing and sales environment.
• Manage user expectations and handle change requests for enterprise applications.
• Prepare project documentation and lead training sessions for users.

Skills

Enterprise Application support

User training

Project documentation

ERP systems knowledge

Development technologies (Excel, SQL)

Education

Bachelor Degree in IT or equivalent

Tools

Microsoft Dynamics

SAP B1

NetSuite

Infor

Epicor

Job description

EXECUTIVE - ENTERPRISE APPLICATION SUPPORT, INFORMATION TECHNOLOGY

Company Overview

Leading Growth Through Innovation

As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.

Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.

Job Description

OVERVIEW

• Provide Enterprise Application support and manage user expectation in manufacturing & Sales environment
• Provide first level & second level Enterprise Application (ERP, CRM, SCM etc.) support to end user
• To manage issues or change request.
• Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification and Change Management report.
• To provide system training for user.
• To participate in system evaluation and testing (SIT/ UAT).
• Work closely with system user and deliver the project on schedule.
• To prepare periodic operation report to management.
• Develop and demonstrate a high level of ethics, care for user that can meet or exceed expectations.
• To lead a team of junior engineers and provide guidance to the team members.
• Any other tasks that assigned by your superior.

REQUIREMENTS

• Bachelor Degree in IT or its equivalent (i.e. Accounting or Finance) with bookkeeping experience.
• Minimum 5 years of working experience supporting production application & technology.
• Knowledge of any Enterprise Resource Planning (ERP) or accounting system. Eg. Microsoft Dynamics, NetSuite, Sage, Infor, Epicor, SAP B1 etc.
• Fair knowledge on any of the manufacturing processes, supply chain, inventory management or accounting.
• Experience with development technologies would be desirable (Excel, SQL, and Programming).