Executive Customer Support (Kuching) - 6 months Contract

Scicom MSC Berhad; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuching is urgently hiring for a role handling customer inquiries via phone, email, or live chat. You will resolve complaints, provide product information, and troubleshoot issues. The ideal candidate should have good command of English and Bahasa Malaysia, with the ability to speak Mandarin as an advantage. This position offers a 6-month contract with an attractive salary of RM2500, medical benefits, and leave allowances.

Benefits

Performance-related allowance

Medical and hospitalization insurance

6 days Annual Leave

14 days Medical Leave

Responsibilities

• Handle customer inquiries via phone, email, or live chat.
• Resolve customer complaints and ensure satisfaction.
• Provide accurate information about products and services.
• Troubleshoot technical issues and escalate unresolved problems.
• Coordinate with technical teams for service delivery.

Skills

Good command of spoken and written English

Good command of spoken and written Bahasa Malaysia

Ability to speak and write in Mandarin

Basic computer knowledge: MS Office, MS Outlook

Good interpersonal skills

Dynamic and highly motivated

Education

Min SPM

Job description

URGENT HIRING!

The Responsibilities of the Role:

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and elevate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service delivery.
• Manage customer complaints and escalations.
• Input customer interaction problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all performance standards, including business protocols, and comply with policies and procedures.

The Requirements for the Role:

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is an added advantage.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer:

• 6 months contract
• Attractive Salary - RM2500.
• Performance-related allowance on a quarterly basis for confirmed staff
• 6 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.