Executive, Customer Services

OLL LOGISTICS (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is seeking a candidate to manage customer interactions and oversee export logistics operations. The ideal applicant should have a degree in Business Administration or a related field, along with experience in shipping and logistics. Proficiency in English and Bahasa Malaysia is essential, and strong problem-solving and interpersonal skills are desired. This position involves managing various aspects of logistics from customer inquiries to shipping documentation.

Qualifications

• Candidate must possess at least a Degree in a relevant field.
• Possess working experience in shipping & Logistics.
• Proficient in both written and spoken English and Bahasa Malaysia.

Responsibilities

• Handle Export FCL, LCL, and Air Freight bookings.
• Coordinate Container Trucking for cargo pick-up and delivery.
• Ensure all bookings are accurately submitted on time.

Skills

Customer interaction management

Shipment tracking

Problem-solving skills

Interpersonal skills

Education

Degree in Business Administration, Logistics, Supply Chain Management, or related field

Job description

Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.

Responsibilities

• Handle Export FCL, LCL, and Air Freight bookings in accordance with customer SOP and service requirements.
• Coordinate and arrange Container Trucking for cargo pick-up and delivery.
• Ensure all bookings are submitted accurately and on time to carriers, co-loaders, and service providers.
• Prepare and verify export documentation, including booking confirmations, shipping instructions, and other related documents.
• Monitor shipment status and provide timely updates to customers.
• Liaise closely with carriers, warehouses, transporters, and internal teams to ensure smooth cargo movement.
• Manage customer inquiries, resolve issues promptly, and maintain a high level of customer satisfaction.
• Ensure compliance with company policies, customer SOPs, and regulatory requirements.
• Maintain accurate records and update systems with booking and shipment information to meet KPI deadlines.

Qualifications and Experience

• Candidate must possess at least a Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Possess working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.
• Proficient in both written and spoken English and Bahasa Malaysia.
• Experience in Air-Freight export, LCL export, internal costing, cost-capturing and invoicing to customers; CCP knowledge is an added advantage.
• Highly responsible and a good team member.
• Strong interpersonal, planning, negotiation, problem-solving skills, and attention to detail.