Executive Customer Service Operations

Kulim Topwheels; Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Alor Setar, Malaysia, is seeking an experienced manager to oversee retail sales and lead service advisors. The candidate will be responsible for ensuring targeted sales achievement, planning front office operations for customer satisfaction, and compliance with company policies. Strong leadership and communication skills in both English and Bahasa Malaysia are essential. This role offers an opportunity for fresh graduates to apply in a dynamic environment.

Qualifications

• Minimum Bachelor's degree in related field.
• Fluent in English & Bahasa Malaysia with excellent communication skills.
• Strong leadership skills to motivate teams.

Responsibilities

• Manage retail sales and lead service advisors.
• Plan and manage front office reception.
• Ensure compliance to company policies on warranties.

Skills

Leadership skills

Fluent in English

Fluent in Bahasa Malaysia

Communication skills

Interpersonal skills

Proficient in Microsoft Office

Education

Bachelor's degree in related field

Job description

Responsible to manage the retail sales by organizing and leading the service advisors in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.

To plan and manage the front office reception to achieve targeted customer satisfaction index.

Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards.

Responsible for effective utilization of 3-in-1 to monitor and control WIP, Back Orders, Follow Up, Appointments and Service Reminders.

Ensure prompt submission of well documented special service campaigns, technical report and fix it right programmes.

Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.

Job Requirements

• Minimum Bachelor's degree in related field.
• Fluent in English & Bahasa Malaysia with excellent verbal and written communication skills.
• Has strong leadership skills to lead and motivate teams to achieve targets.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Fresh graduates are encouraged to apply.