Executive - Customer Service_Japanese [MAG_JP]

Startek; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service provider in Malaysia is seeking a dedicated Call Centre Agent to manage inbound and outbound calls. The successful candidate will ensure customer satisfaction by addressing inquiries and resolving concerns. We are looking for someone with excellent communication skills, problem-solving abilities, and the ability to thrive in a fast-paced environment. Flexibility in working shifts, including weekends, is essential for this role.

Qualifications

• Previous experience in customer service or a call centre environment is preferred but not mandatory.
• Excellent verbal and written communication skills are required.
• Ability to handle stressful situations and remain calm under pressure.

Responsibilities

• Answer incoming calls and respond to customer queries promptly.
• Handle customer complaints and provide appropriate solutions.
• Maintain accurate information about products and services.

Skills

Communication skills

Problem-solving abilities

Active listening

Tools

CRM software

Job description

We are seeking a customer-focused Call Centre Agent to handle inbound and/or outbound calls professionally and efficiently. The ideal candidate will be responsible for assisting customer with inquiries, providing solutions to their concerns, and ensuring a positive customer experience. This role required excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a thorough understanding of company products, services, and policies to provide accurate information.
• Process customer requests, orders, and transactions as required.
• Document all call information accurately in the system for future reference.
• Meet or exceed performance targets, including quality, productivity, and customer satisfaction.
• Collaborate with team members and supervisors to improve customer service processes.

Key Requirements

• Previous experience in customer service or a call centre environment is preferred but not mandatory.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to handle stressful situations and remain calm under pressure.
• Basic computer skills and proficiency in CRM software or call centre systems.
• Willingness to work in a fast-paced, high-volume environment.
• Flexibility to work in shifts, including weekends and holidays, if required.