Executive - Customer Service (English and French or Arabic Language Support)

Scicom (MSC) Berhad; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Malaysia is seeking an Executive for Customer Service who is proficient in English, French, and Arabic. The role involves handling customer inquiries, problem resolution, and maintaining client relationships. Candidates should have a degree and experience in customer service, with strong communication and problem-solving skills. The position offers an attractive salary, annual and medical leave, and is full-time.

Benefits

Attractive Salary

15 days Annual Leave

14 days Medical Leave

Medical and hospitalization insurance coverage

Qualifications

• Excellent command of spoken and written English and native French & Arabic.
• Preferably at least 1 year working experience in customer service.
• Able to work shifts.

Responsibilities

• Answer incoming telephone enquiries from customers.
• Capture information on internal systems for reference.
• Make outgoing calls to resolve outstanding queries.
• Support and enhance the client's brand.
• Participate in team meetings and propose ideas.
• Elevate unresolved issues to the Assistant Manager.
• Undertake delegated administration tasks.

Skills

Excellent command of spoken and written English

Native French & Arabic

Customer service oriented

Excellent communication skills

Problem-solving skills

Team player

Education

Degree in any discipline

Tools

MS Office

Job description

Executive - Customer Service (English and French or Arabic Language Support)

SHARE

Job Description

The Responsibilities of the Role:

• To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
• To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
• To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
• To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
• To elevate any queries or unresolved issues that cannot be completed within the agreed procedures.
• To undertake any administration tasks delegated by the Assistant Manager.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and written English and Native French & Arabic.
• Proficient in MS Office.
• Customer service oriented preferably with at least 1 year working experience in customer service.
• Display excellent communication, problem solving and people skills.
• Able to work independently as well as a team player.
• Willing to work shifts.

The Package :

• Attractive Salary.
• 15 days Annual Leave.
• 14 days Medical Leave.Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Menara QI Tower, Petaling Jaya, Selangor.

Employment Type :

• Full Time.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .