Executive Customer Service

Armstrong Industrial Corporation; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company located in Malaysia is seeking a motivated sales administration professional. The role involves supporting the sales team with order processing, customer service, and sales reporting while ensuring operational efficiency. Candidates should possess a diploma or degree in a related field and have 1-3 years of experience in customer service or sales administration. Proficient communication skills in English and Bahasa Malaysia are essential, and familiarity with CRM systems is an advantage.

Qualifications

• 1-3 years of experience in sales administration or customer service.
• Experience handling sales documents and ensuring customer satisfaction.
• Familiarity with customer inquiries, complaints, and service management.

Responsibilities

• Support sales team with order processing and documentation.
• Provide excellent customer service and address customer concerns.
• Prepare sales management reports and monitor KPIs.

Skills

Customer service

Sales reporting

Microsoft Office

Attention to detail

Good communication skills

Education

Diploma or Degree in Business Administration, Marketing, Sales

Tools

CRM systems

ERP software

Job description

Overview

Fresh Graduate (Degree) are welcome to apply.

We are looking for a dynamic and creative person to join our team.

Job Summary

Support sales team with order processing, documentation, customer service, reporting, and coordination to ensure operational efficiency.

Responsibilities

• Provide excellent customer service (prompt response / feedback, ensure customer satisfaction and timely delivery coordination, address and follow up customer complaints or concerns).
• Ensure all documents related to customers are filed, stored properly, and able to be retrieved easily.
• Reporting & Monitoring (Prepare weekly collection update, monthly sales forecast reports, assist in preparing sales management reports and support in monitoring departmental KPIs and performance trends).
• Participate actively in continuous improvement and quality management initiatives (internal SOPs, ISO standards, and company policies related to sales administration functions).
• Any other duties assigned.

To be successful in this role, you will need to have:

• 1-3 years of working experience in sales administration or customer service, preferably within the manufacturing or related industry.
• Experience handling sales documents and familiar with customer service, including managing inquiries, complaints, and ensuring customer satisfaction.
• Experience in sales reporting, data entry, and coordinating with multiple departments (e.g., logistics, planning, production) is an added advantage
• Diploma or Degree in Business Administration, Marketing, Sales or related field.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Familiarity with CRM systems or ERP software is a strong advantage
• Good communication skills (written and verbal) in English and Bahasa Malaysia (Mandarin is an advantage in some sectors).
• Strong attention to detail and accuracy in handling orders, pricing and documentation.
• Good organizational and time management skills.
• Ability to work well under pressure and manage multiple tasks.
• Shortlisted candidates will be contacted.

Job Type: Full-time

Application Question(s):

• How long is your serving notice?
• What is your current salary?
• What is your expected salary?

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)
• Order management system: 1 year (Required)
• Sales Order: 1 year (Required)

Language:

• Mandarin (Preferred) to liaise with Mandarin speaking customers

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