Executive, Customer Service

AEL Engineering Sdn Bhd; Parit Buntar; On-site; MYR 40,000 - 60,000; Full time

Job summary

A manufacturing company located in Malaysia is looking for a Logistics Coordinator. The ideal candidate will have a Diploma or Bachelor's degree in Business and at least 3-4 years of experience. Responsibilities include processing Purchase Orders, monitoring delivery schedules, and ensuring customer satisfaction. Excellent communication skills and the ability to work under pressure are essential for this role. Join us to help streamline operations and enhance our service delivery to customers.

Qualifications

• Minimum 3-4 years of experience in a relevant field.

Responsibilities

• Process Purchase Orders from customers and liaise on requirements.
• Monitor order delivery schedules and inventory levels.
• Prepare various reports related to sales and delivery.

Skills

Good communication

Ability to work under pressure

Education

Diploma or Bachelor's degree in Business, Commerce or equivalent

Job description

Qualification & Experience

• Diploma, Bachelor's degree Business, Commerce or equivalent related field.
• Minimum 3~ 4 years of experience.
• Good communication with able to work effectively under pressure on a variety of tasks or issues simultaneously.

Responsibilities

1. To proceed Purchase Order from customer. For existing customer and repeat orders, the relevant customer requirements will be processed and transfer to planning department for material planning and production planning. The relevant documents, requirements or information may retrieve from customer portal.
2. Liaise with customer on Purchase Order and delivery schedule.
3. Expedite and monitor urgent part.
4. Prepare On Time Delivery (OTD) report, KPI Daily Sales & Sales Forecast report.
5. Generate sales order.
6. Prepare Delivery Master Schedule for each customer.
7. To arrange customer delivery with logistic department.
8. To monitor FG inventory level.
9. To monitor all PO & delivery transactions for the designated customers.
10. To monitor inventory in local & overseas hub. Tracking on all the delivery activities to the customers.
11. To coordinate internally of overall preparations & arrangement to support the customers.
12. To ensure total customer satisfaction in customer scorecard.
13. To have weekly meeting with operation team to review customer demand.
14. To prepare monthly shipment quantity report.
15. To monitor overdue open PO & aging FG inventory.