Executive, Customer Service

Primechem Malaysia Sdn Bhd; Masai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable manufacturing company in Masai, Malaysia is looking for a Junior Executive specializing in customer relations. The role includes following up on sales orders, handling customer inquiries, and coordinating delivery schedules. Candidates should have at least 2 years of experience in a related field, a relevant diploma or degree, and be proficient in Bahasa Malaysia, English, and Mandarin. Excellent interpersonal skills and the ability to work independently are essential.

Qualifications

• Minimum 2 years' experience in customer service in a manufacturing background.
• Proficient in Bahasa Malaysia, English, and Mandarin.
• Experience in data and documentation control.

Responsibilities

• Follow up sales/orders with sales team and customers.
• Handle and provide feedback on customer complaints.
• Liaise with departments to ensure smooth delivery process.

Skills

Customer relationship management

Communication skills

Data documentation control

Education

STPM/‘A’ Level/Pre-U, Diploma or Bachelor's Degree

Job description

Follow up sales/orders with the respective salesperson and interact with customers to provide and process information in response to inquiries or requirements about products and services in a timely and efficient manner.

To be fully supported for salesperson to process the order received from customers.

Handling and feedback on customer’s complaints and delivery discrepancies.

Coordination – Liaise with inter-department to ensure the smooth running of delivery schedule to fulfil customer’s requirements.

Company Assets – Monitoring & tally internal records with customers for company assets (IBC, Drum & others).

Reporting – Database key in on time & no error.

Other ad-hoc duties perform other ad-hoc duties as assigned by HOD/ management with no error & within the timeline.

What we’re looking for:

• Possess at least STPM/“A” Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field.
• Junior Executive specializes in customer relations/services with at least 2 years’ experience in a manufacturing background.
• Experience in handling customer inquiries regarding the company’s product information/specifications.
• Good command of Bahasa Malaysia, English and Mandarin.
• Excellent interpersonal verbal & written communication, and listening skills.
• Team player & able to work independently with minimum supervision.
• Experience in data and documentation control such as Sales Order, delivery schedules, etc.
• Experience candidate in chemical industries is an advantage.
• Meticulous and service oriented with prioritize multiple tasks in supports to the project and demands.

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.