EXECUTIVE, CUSTOMER RELATIONSHIP MANAGEMENT

Worldwide Holdings Berhad; Shah Alam; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading property development company is seeking an Executive in Customer Relationship Management to act as the main liaison between developers and purchasers. Responsibilities include overseeing defect management activities, maintaining accurate purchaser records, and providing timely responses to inquiries. The ideal candidate should hold a Bachelor's degree in a relevant field and have at least 3 years of experience in property development. Fluency in Bahasa Malaysia and English is required for effective communication.

Qualifications

• Minimum Bachelor's Degree in a relevant field.
• At least 3 years of experience in property development industry.
• Pleasant disposition and confident in handling enquiries.

Responsibilities

• Act as liaison between developer and purchasers during the handover stage.
• Oversee defect management activities and ensure quality standards.
• Prepare official notices and maintain accurate purchaser records.

Skills

Customer relationship management

Communication skills

Problem-solving

Fluent in Bahasa Malaysia and English

Education

Bachelor’s Degree in Quantity Surveying / Real Estate / Business Administration

Tools

Microsoft Office

Job description

EXECUTIVE, CUSTOMER RELATIONSHIP MANAGEMENT

JOB RESPONSIBILITIES

• Act as the main liaison between the developer and purchasers from the handover stage through the defect liability period
• Ensure professional handling and timely response to purchaser inquiries, complaints and service requests
• Oversee and coordinate defect management activities, ensuring all rectification works are carried out promptly and meet quality standards
• Manage all purchaser communication related to vacant possession, defect rectification and other post-handover matters
• Prepare and issue official notices, circulars and progress updates to purchasers as required
• Maintain accurate purchaser records, service requests, and correspondence logs in the system
• Ensure all documentation complies with internal procedure and regulatory requirements
• Liaison with Resident Association (RA), Joint Body Management (JMB) Property Services for any arising issues
• To generate daily and monthly tracking for monitoring and database purposes
• To establish rapport with the customer for future resolution of customer and delivery services to customers
• To prepare monthly consolidated CRM and Defect Report with collaboration with Technical Defect Coordinator for Lead Tech. and COORE review

JOB REQUIREMENTS

• Minimum Bachelor’s Degree in Quantity Surveying / Real Estate / Business Administration or related field
• At least 3 years of work experience in the Property Development industry
• Computer literate with Microsoft Office
• Able to work independently
• Experience in Customer Relationship Services and able to attend issues professionally and calmly
• Pleasant disposition, attentive, focused, and confident responding to face-to-face or call enquiries and resolving difficult situations
• Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.