Executive - Customer Experience Management (Administration & Logistics)

Malaysia Airports Berhad; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airport operator in Malaysia is seeking an Executive for Customer Experience Management. In this role, you will manage admin and logistics operations, prepare reports, and lead recruitment activities. Candidates should have a degree, excellent communication skills, and relevant experience in a supervisory role. The position is open to Malaysian citizens only.

Qualifications

• Bachelor’s Degree, preferably in Mass Communication/Public Relations/Business Administration.
• Experience in a supervisory role preferred.
• Multilingual skills are advantageous.

Responsibilities

• Manage and coordinate administration and logistics operations.
• Oversee record maintenance for the department.
• Prepare reports and presentations as required.
• Plan and coordinate recruitment activities.
• Monitor inventory levels and coordinate with suppliers.

Skills

Excellent interpersonal skills

Strong organization skills

Problem-solving attitude

Ability to multi-task

Leadership qualities

Computer literate

Education

Bachelor’s Degree in relevant field

Diploma with 2 years experience

SPM with 5 years relevant experience

Tools

MS Office

Job description

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Executive - Customer Experience Management (Administration & Logistics)

Job Description

POSITION GENERAL SUMMARY

• To execute and implement office administration related activities and manage the department's relevant standards.

ESSENTIAL POSITION FUNCTIONS

• Manage and coordinate administration and logistics associated activities and operations to ensure efficiency and compliance with company policies.
• Oversee the overall administation and logistics management for CEM and ensuring relevant records are well maintained.
• Preparation of reports, presentations and data analysis as required by management.
• Plan, coordinate and lead all recruitment activities within CEM, including liaison with other stakeholders (i.e. human capital, etc...)
• Plan, coordinate and monitor overall logistics operations, including company vehicles, buggies and etc.
• Monitor inventory levels and coordinate with suppliers to ensure timely delivery of materials, assets and supplies.
• Participate in projects, purchasing and contract associated activities for CEM.
• Identify areas for process improvement and implement efficient solutions to optimise cost and performance with regards to CEM's administration and logistics activities.
• Communicate and Collaborate with other departments such as Procurement, Finance, Human Capital, Operations Team and others relevated parties to ensure seamless administration and logistics operations.
  
• To effectively and efficiently manage relevant standards and its compliants of CEM department.
• Able to work effectively with peers, senior and junior colleagues and other stakeholders.
• To professionally resolve issues escalated by staff, passengers and stakeholders.

Skills

• Excellent interpersonal, written and communication skills (multilingual is an advantageous).
• Strong organisation skills with a problem-solving attitude. Able to make decisions / provide solution to keep the office functioning and support the operations team.
• Possess self-management, proactive, flexible, organised, attention to detail & efficient attitude/character.
• Ability to multi-task and work under pressure with tough deadlines.
• Able to execute initiatives under minimum supervision.
• Possesses leadership qualities to lead a team and a great team player.
• Possess a pleasant and professional attitude when dealing with peers, senior and junior colleagues and other stakeholders.
• Computer literate with excellent working knowledge of MS Office.

Edeucation

EXTERNAL

• Degree Certificate, preferably with specialization in Mass Communication/Public Relations/Business Administration / Marketing / Commercial Management

Relevant Industries

Internal

• Bachelor’s Degree
• Diploma with 2 years relevant working experience in Supervisory role
• Certificate / STPM with 3 years relevant working experience in Supervisory role
• SPM with 5 years relevant working experience in Supervisory role

External

• Bachelor’s Degree with 1 year relevant experience.

Additional Information

pen for Malaysian citizens only

Please be reminded that only online applications will be entertained

Application should reach us by 4 September 2025

Only the shortlisted will be notified

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