Executive, Customer Care

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company based in Malaysia is seeking candidates for a customer service role. The position involves responding to customer queries, communicating solutions effectively, and routing escalations appropriately. Benefits include a flexible working atmosphere, significant discounts on flights, and opportunities for professional growth. The ideal candidate will possess strong customer service experience and a logistics background, with experience in e-commerce being advantageous.

Benefits

Hot desks & Flexi-hours

Casual dress code

90% off flights within AirAsia's network

Growth opportunities

Qualifications

• Proven ability to respond to customer queries promptly and professionally.
• Strong communication skills to convey solutions to merchants and consumers.
• Experience engaging in training and development for skill enhancement.

Responsibilities

• Respond to customer queries promptly and professionally.
• Communicate solutions and information effectively.
• Route escalations to the appropriate channels.
• Engage in training and development initiatives to improve skill sets.

Skills

Customer service experience

Logistics background (Air and Road)

E-commerce and startup experience

Experience with E-mail, Chat and Social Media

Job description

Responsibilities

• Respond to customer queries promptly and professionally
• Communicate solutions and information to merchants and consumers effectively
• Route escalations to the appropriate channels
• Engage in training and development initiatives to improve technical and soft skills
• Will be required to work shift
• 5 days a week including weekends
• Shift Time:
• First Start Shift: 9am
• Last End Shift: 10pm
• Customer Service experience
• Logistics Background (Air and Road)
• E-commerce and start up experience will be an added advantage
• Experience with E-mail, Chat and Social Media

Benefits

• Hot desks & Flexi-hours - Collaborative & team-oriented atmosphere, work with your team or on your own. We are a flexible and agile bunch so you can do your best work at your convenience.
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! Thats why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!