Executive, Credit Control

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services provider in Kuala Lumpur is seeking an Executive, Credit Control to manage credit risk and ensure timely collections. Responsibilities include overseeing the credit policies, handling overdue accounts, and preparing financial reports. Candidates should have a Bachelor's in finance or related field and 2-3 years of relevant experience. Strong analytical skills and proficiency in Microsoft Excel are essential, along with excellent communication and negotiation abilities. This role offers the opportunity to work collaboratively across teams.

Qualifications

• Minimum of 2–3 years of experience in credit control, accounts receivable, or financial analysis.
• Ability to work independently and manage multiple tasks under pressure.
• Proactive and results-oriented.

Responsibilities

• Assist in managing credit policies and processes for timely payments.
• Oversee collection of parking fees and manage records.
• Prepare and send invoices, reminders, and closing reports to management.

Skills

Analytical skills

Problem-solving abilities

Negotiation skills

Communication skills

Customer-focused mindset

Attention to detail

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

Tools

Microsoft Excel

Financial systems (e.g., IFCA)

Job description

The Executive, Credit Control plays a vital role in maintaining the financial health of an organization by managing credit risk and ensuring timely collection of outstanding payments. This position supports the finance team by monitoring receivables, evaluating client creditworthiness, and implementing effective credit control policies.

Job Responsibilities

To assist in managing the company’s credit policies and processes to ensure timely payment from customers, minimize bad debts, and optimize cash flow

To assist the Manager in updating credit-related data in the accounting system, ensuring the accurate, timely, and systematic entry and management of financial information

To assist in all areas of revenue & control assignments.

Oversee the collection of parking fees, including managing new applications, terminations, penalties, signage, and associated charges.

Maintain accurate system data regarding billing status, update collections, and process address changes.

Ensure all documents are correct, complete, and delivered on time, with clear records maintained for tracking and future reference.

Generate and issue invoices, credit memos, and debit memos to debtors, either manually or through the parking system, ensuring timely and accurate processing and payment within the designated timeframes.

Diligently follow up on overdue parking fees, penalties, and related charges via calls and emails.

Monitor outstanding balances for corporate clients and ensure reconciliations with invoices.

Take necessary actions, including blocking or automatic termination, in accordance with established SOPs.

Maintain up-to-date records of customer transactions, including payments, outstanding balances, account details, payment histories, and communications.

Prepare and send letters, reminders, and other correspondence. Issue payment reminders and escalate persistent non-payment cases to the appropriate internal teams or legal advisors.

Monitor and update follow-up actions in the Debtors Aging Report to ensure accuracy and completeness before submission to management.

Gather and compile necessary data to prepare and submit requests to the Finance department for refunding season parking deposits.

Collaborate with customers to establish payment plans for overdue accounts, as needed.

Prepare and submit monthly closing reports (including Audit Trail, Debtor Aging, Collections, and SST & etc.) to relevant divisions and management. Monitor trends in late payments, recommend adjustments to credit policies, and collaborate with the finance team for account reconciliation and audits.

Verify transactions and report any irregularities to management.

Address customer inquiries regarding seasonal matters, parking fees, payments, fines, and billing.

Provide clear support on charges and policies, while maintaining positive customer relationships and enforcing credit policies.

Collaborate with the operations team to address customer queries and resolve issues in a timely manner.

Assist the finance and tax teams with account reconciliation and audits and resolve discrepancies between customer and company records.

Job Requirement

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Minimum of 2–3 years of experience in credit control, accounts receivable, or financial analysis.

Strong analytical and problem-solving abilities.

Excellent negotiation and communication skills.

High attention to detail and accuracy.

Proficiency in Microsoft Excel and financial systems (e.g., IFCA).

Ability to work independently and manage multiple tasks under pressure.

Customer-focused with strong relationship management skills.

Proactive and results-oriented.

Able to maintain confidentiality and handle sensitive financial information.

Team player with good collaboration skills across departments.