Executive - Credit Analyst

Coway; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer service management seeks a Customer Service Executive to handle invoicing, monitor payments, and resolve client issues in Kuala Lumpur. The ideal candidate will have a Bachelor's degree in Business Administration and experience in a similar role. Proficiency in Microsoft Office and strong problem-solving skills are essential. The position emphasizes maintaining strong customer relationships and ensuring timely payment processing through effective communication.

Qualifications

• Bachelor degree is required.
• Experience as Customer Service Executive or in Administrative roles.
• Knowledge of credit control and debt recovery principles.

Responsibilities

• Manage customer invoices through portals as per billing schedules.
• Monitor aging receivables to prioritize collections.
• Liaise with clients to resolve billing issues.

Skills

Communication skills

Problem-solving ability

Attention to detail

Microsoft Office

Education

Bachelor degree in Business Administration or related field

Job description

Upload and manage customer invoices through corporate customer portals in accordance with billing schedules and company procedures.

Monitor and analyze aging receivables to identify overdue accounts and prioritize collection efforts. Ensure timely and accurate receipt of payments owed to Coway by coordinating with internal teams and external clients.

Liaise with corporate clients and internal department/organization to resolve billing discrepancies, payment delays, or portal‑related issues.

Maintain up-to-date records of invoicing activities and payment status to support financial reporting and audit compliance.

Conduct site visits to VVIP customer locations to address and resolve service‑related issues, ensuring high customer satisfaction and maintaining strong customer relationships.

Handle ad hoc inquiries from customers and organizational stakeholders, delivering timely, accurate responses and effective problem‑solving solutions.

Requirements:

Bachelor degree in Business Administration or any related field.

Working Experience in similar role such as a Customer service executive, administrative. Also experience working with Corporate customer or in B2B environment is a plus. Exposure to using customer/vendor portals for invoicing or payment processing.

Knowledge of credit control process and debt recovery principles.

Microsoft Office knowledge, comfortable navigating customer portals and shared platforms.

Strong communication skill, excellent attention to detail, problem solving ability and proactive follow up, professionalism in dealing with customer and internal stakeholders.