Executive Club Guest Services Specialist

Four Seasons Hotels; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality provider in Kuala Lumpur is seeking a Guest Services Officer for the Executive Club. The role involves efficiently checking in and out guests, ensuring customer satisfaction, and handling a variety of guest requests. Candidates should have at least one year of relevant experience and be fluent in both Bahasa Malaysia and English. This full-time position offers a competitive salary and comprehensive benefits, contributing to a culture of mutual respect and high-quality service.

Benefits

Competitive salary

Comprehensive benefits package

Excellent training and development opportunities

Complimentary meals for employees

Complimentary accommodation at Four Seasons hotels

Qualifications

• Ideally one-year relevant experience with Four Seasons or other hotel organizations.
• Candidates must speak, read, and write Bahasa Malaysia as well as being fluent in English.
• Must have the right to work in Malaysia.

Responsibilities

• Check in guests efficiently and friendly, using guest names.
• Check out guests at the end of their stay and ascertain satisfaction.
• Maintain a balanced cash bank assigned by the hotel.

Skills

Hospitality

Customer service

Communication skills

Problem-solving

Teamwork

Education

SPM or equivalent

Job description

A luxury hospitality provider in Kuala Lumpur is seeking a Guest Services Officer for the Executive Club. The role involves efficiently checking in and out guests, ensuring customer satisfaction, and handling a variety of guest requests. Candidates should have at least one year of relevant experience and be fluent in both Bahasa Malaysia and English. This full-time position offers a competitive salary and comprehensive benefits, contributing to a culture of mutual respect and high-quality service.