ERP Technical Support

Tribe Digital; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A forward-thinking technology company is looking for a Customer Success Application Support professional in Kuala Lumpur. This role focuses on providing comprehensive support for overseas customers throughout the entire application lifecycle, ensuring they effectively utilize company products. Ideal candidates should have a bachelor's degree in a related field and 1-3 years of experience in customer support, tech support, and an understanding of ERP systems. Exceptional English skills are required, along with the ability to handle client issues proactively.

Qualifications

• 1-3 years of experience in overseas customer support.
• Fluent English communication skills for business exchanges.
• Ability to handle high-pressure situations effectively.

Responsibilities

• Provide overseas customer application consulting and problem-solving.
• Conduct product application training for overseas customers.
• Track application status and provide optimization recommendations.

Skills

Customer support

Technical support

Problem-solving

Communication

Product knowledge

Education

Bachelor's degree in finance/computer science

Tools

ERP systems

Kingdee ERP

Job description

Position: Customer Success Application Support

Job Objective: Focusing on the entire lifecycle of overseas customers, provide professional application support services to ensure customers fully and smoothly use the company's products, improve customer proficiency and satisfaction, drive customer renewals and additional purchases, and contribute to the continued growth of the company's overseas business.

Key Responsibilities

1. Overseas customer application consulting and problem solving;
2. Overseas customer product application training and empowerment;
3. Overseas customer application status tracking and optimization recommendations;
4. Responsible for renewals of overseas subscriptions within the scope of business operations;
5. Provide technical support and professional services to ensure service delivery quality;
6. Overseas service product sales

Qualifications

1. Bachelor's degree in finance/computer science related fields.
2. 1-3 years of experience in overseas customer support, technical support, and customer success.
3. Experience with ERP systems; familiarity with Kingdee ERP is preferred.
4. Fluent English listening, speaking, reading, and writing skills, capable of conducting business and technical exchanges with overseas customers.
5. Possess a high sense of responsibility and professionalism, be accountable to cross-border clients, be able to proactively resolve client issues, bear work pressure, and possess strong stress tolerance.
6. Possess strong product learning and understanding skills, be able to quickly familiarize yourself with the company's product functions, architecture, technical principles, and international application scenarios, and provide professional application support to clients.