ERP Retail Japanese (Malaysia)

Sutherland; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking candidates for a role that involves handling customer enquiries via phone and live chat. Candidates must demonstrate exemplary communication skills, a customer-oriented approach, and technical proficiency. A college degree along with some customer service experience is preferred, particularly for those with Japanese language skills. The position promotes professionalism and effective interactions, catering to clients' needs in a dynamic environment.

Qualifications

• At least 6 months in a customer service industry.
• 3-4 years of relevant work experience with fronting customers.
• Japanese language skills: able to read and write Kanji.

Responsibilities

• Handle general enquiries of customers over phone and live chat.
• Maintain professionalism and build rapport with clients.
• Update account information to maintain customer records.

Skills

Communication skills

Customer-oriented approach

Computer knowledge

Presentation abilities

Persuasiveness

Education

College degree with customer service experience

Bachelor’s degree with customer service experience

Master’s degree preferred

Job description

Company Description

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Job Description

Job description (仕事内容)

• Associate to handle general enquiries of customers over phone calls and live chats
  電話やチャットを介した顧客の一般的な問い合わせ全般に対応します。
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  お客様と高水準のプロ意識を維持し、あらゆる発信者とポジティブな関係を築くため取り組む必要があります。
• Maintains customer records by updating account information.
  アカウントの情報を更新することで、顧客記録を維持します。
• Exemplary communication skills and customer-oriented approach
  模範的なコミュニケーションスキルと顧客志向のアプローチを行います。
• Ability to present, persuade and communicate effectively
  プレゼンテーション能力、説得力、コミュニケーション能力。
• Good knowledge of computer
  パソコン知識のある方。

Qualifications

• Working experience: at least 6 months in a customer service industry
• College degree: 3-4 years of professional working experience, with fronting customers working experience of 6 months and above
• Bachelor’s degree: 2 years of professional working experience, with fronting customers working experience (at least 6 months and above, part-time in customer service can be considered)
• Master’s degree: part-time fronting customers work experience is preferred. However, there is no requirement for working experience if candidate has a master's degree.
• Non-Natives - With JLPT N1 or N2 with at least 6 months to 1 year of customer service experience in Japanese language
• Japanese Language skills: Able to read and write Kanji script, strong honorifics, and able to interact with customers politely.

Additional Information

This is the official repository of your referrals for our Japanese E-Commerce Account in Malaysia!

これは、マレーシアでの日本のEコマースアカウントの紹介に関する公式な情報が記録されている場所です！