ER Senior Advisor

-; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading global organization is looking for an Employee Relations Advisor/Senior Advisor in Kuala Lumpur. The role is crucial for providing people & culture support, focusing on Employee Relations advice, case management, and compliance with policies. Candidates should possess a Bachelor's degree and 3-7 years of P&C experience, along with proficiency in Business English and Mandarin. This position offers a hybrid working model and emphasizes employee engagement and operational efficiency.

Benefits

Life and health insurance

Medical care package

Learning opportunities

Possibility to join social communities

Qualifications

• Minimum 3 -7 years of relevant P&C experience.
• Absolute proficiency in Business English and Mandarin.
• Experienced in Employee Relations and case-work.

Responsibilities

• Provide P&C Employee Relations guidance and process support.
• Act as first point of contact for Line Managers on ER queries.
• Ensure accurate process and channels are followed for P&C queries.

Skills

Agility core practices

Business process improvement

Coaching

Commercial Acumen

Continuous Improvement

Curiosity

Data Analysis

Decision Making

Diversity

Employee Experience

Education

Bachelor's degree or equivalent experience in Business Administration, Human Resources, or relevant field

Tools

CRM systems

MS Office

Reporting & Analytics tools

Job description

Role synopsis

The Employee Relations Advisor/ Senior Advisor provides people & culture (P&C) support to Line Managers focused on Employee Relations (ER) advice, ER case management, Complex ER Policy guidance, support for investigations and broader spectrum of reactive employee relations processes and procedures.

Role purpose

Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally, from a number of Business & Technology Centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy, process and digital experts, dedicated to delivering the best customer experience.

Role accountabilities

• Deliver reliable, compliant, and secure P&C Employee Relations guidance and process in support of the business
• Provide business facing consultation and advice to business leaders focused on Employee Relations (ER) advice, ER case management including country specific grievances, disciplinaries, underperformance cases, complex ER case management, support for investigations and broader spectrum of reactive employee relations processes and procedures.
• Sound understanding of the business and population they support
• Develop basic understanding of country/regional specific employment laws impacting employee relations activities and policies.
• Leverage standard processes and identifies efficiencies and opportunities alignments by connecting across P&C teams
• Act as first point of contact for Line Managers on employee relations queries
• Advise line managers on group generic and entity specific policies and processes
• Provide coaching and challenge to Line Managers around P&C ER practices e.g. Disciplinary & Grievance, Absence, Performance Improvement Plans, etc
• Handle the majority of ER queries that cannot be solved at tier 0 referring managers back to tier 0 where appropriate and be a gatekeeper for tier 2 and People Relations (tier 3) services
• Ensure accurate process and channels are followed for P&C queries, promoting and coaching managers to optimally perform ER processes and manage complex cases.
• Ensure a positive experience by prioritising and seeking guidance on tickets using Salesforce, acting as the point of contact for employees until point of closure or escalation
• Adhere to agreed service requirements and SLAs
• Identify and escalated opportunities for operational efficiencies and continuous improvement of service as well as the knowledge base
• Proactively update understanding/knowledge of policies, standards and processes
• Work with country People Relations advisors to triage and escalated ER cases based on complexity and risk
• Foundational knowledge of HR solutions and Employee Relations

Essential Experience and Job Requirements

• Minimum 3 -7 years of relevant P&C experience
• Bachelor's degree or equivalent experience in Business Administration, Human Resources, or other relevant field.
• Absolute proficiency in Business English and Mandarin

Technical

• Breadth and depth across the HR technical areas and able to provide professional advice and act as a mentor to others in most of the areas
• Experienced in Employee Relations and case-work
• Experience in Human Resources, proven capability and experience in delivering talent management, ER, track record of effective partnering, consider business needs and link value to business results.
• Working knowledge of relevant labor legislation and regulations
• Proficient in using CRM systems
• Proficient in using MS Office
• Proficient in using Reporting & Analytics tools

Benefits and Environment

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Requirement

No travel is expected with this role

Relocation Assistance

This role is not eligible for relocation

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Remote Type

This position is a hybrid of office/remote working

Skills

• Agility core practices
• Business process improvement
• Coaching
• Commercial Acumen
• Continuous Improvement
• Culture and behaviour change
• Culture co-creation and engagement
• Curiosity
• Data Analysis
• Deal leadership
• Decision Making
• Diversity
• Employee and industrial relations
• Employee and labour relations
• Employee Experience
• Equity and Inclusion
• Influencing
• Interpreting and applying tax law
• Leading transformation
• Legal and regulatory environment and compliance
• Managing change
• Managing workforce concerns
• Organizational development
• Organizational Savvy

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you are selected for a position, your employment may be contingent upon adherence to local policy, including pre-placement drug screening, medical review of physical fitness for the role, and background checks.