Talent, Learning and Development

CBRE Asia Pacific; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading commercial real estate services firm in Kuala Lumpur is seeking a Full-time position in Human Resources to support its Learning & Development team. The ideal candidate will manage training communications, maintain the LMS, and coordinate regional programs. A Bachelor's degree in Human Resources or related field is required along with strong problem-solving skills and proficiency in tools like ServiceNow. This role offers an opportunity to thrive within a collaborative culture emphasizing respect, integrity, and excellence.

Qualifications

• Proficient in using Learning Management System (LMS) and ServiceNow.
• Excellent problem solving skills when dealing with escalation cases.
• Ability to work in a team with minimum supervision.

Responsibilities

• Disseminate training related communications.
• Manage escalated enquiries and perform level 2 troubleshooting.
• Design training curricular or program in LMS.

Skills

Proficient in using Learning Management System (LMS)

Excellent problem solving skills

Ability to work in a team

Excellent customer-centric values

Education

Bachelor Degree in Human Resources or related discipline

Tools

ServiceNow

Job description

Job ID: 248505

Posted: 18-Nov-2025

Role type: Full-time

Areas of Interest: People/Human Resources

Location(s): Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

LOCATION: CBRE KL BSO, Bangsar South

About The Role

The KL Shared Service Centre (SSC) is leading the way in providing support to our organization in Asia Pacific and Globally. The SSC is growing rapidly, and our Learning & Development team is looking to expand. The team focuses on supporting Learning Management System (LMS) and Regional Leadership Programs. Through this team’s support, all the business needs for learning and development is fulfilled and it helps professionals to work effectively with clients leveraging best-in-class tools to deliver meaningful outcomes. Some of these Applications include: Successfactors (SAP), Sharepoint, CampaignLogic & ServiceNow.

What You’ll Do

Case/ Program Management

• Disseminate training related communications.
• Administer the case management tool by ensuring the cases are assigned to respective case owners
• Manage cases that require escalation received from analysts

LMS

• Manage escalated enquiries and perform level 2 troubleshooting
• Maintain LMS dashboard reporting
• Design training curricular or program in LMS that meets stakeholders’ requirement
• Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT Support

Regional Program Coordination

• Liaise with vendor/ stakeholders in charge involved pre, during and post program
• Ensure all communications are relayed and pre and post coursework are being distributed

Reporting

• Build reports that require customization which the data were extracted from LMS and analysis support in building reports

Communication

• Design and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC
• Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelines

What You’ll Need

• Bachelor Degree in Human Resources or related discipline
• Proficient in using Learning Management System (LMS) and ServiceNow
• Ability to work in a team with minimum supervision and able to delegate task among peers
• Excellent problem solving skills when dealing with escalation cases
• Able to lead and support initiatives and projects
• Possess excellent customer‑centric values and highly engaged in current events organized centrally or locally

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

EOI: Expression Of Interest

Generating Talent Pipeline for future hiring, only shortlisted applicant will be notified

Service line

None