Entry-Level Korean IT Help Desk Analyst

HCLTech; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Kuala Lumpur is seeking a Technical Support Specialist responsible for assisting end-users with IT issues. The ideal candidate must be fluent in Korean and have a Bachelor’s Degree or Diploma in Computer Science. Responsibilities include troubleshooting, analyzing customer issues, and maintaining high customer satisfaction. This role is suitable for fresh graduates or those with minimal experience in IT service desks. Join a dynamic team and enhance your technical skills in a supportive environment.

Qualifications

• 0 to 1 year of experience in a call center or IT service desk environment.
• Fresh graduates with relevant academic background and language skills are encouraged to apply.
• Strong understanding of operating systems and mobile technologies.

Responsibilities

• Serve as the primary point of contact for end-users seeking technical support.
• Perform accurate and efficient remote troubleshooting.
• Analyze customer-reported issues and determine appropriate solutions.

Skills

Fluency in Korean

Customer service skills

Problem-solving skills

Communication skills

Education

Bachelor’s Degree or Diploma in Computer Science or related field

Tools

Microsoft Office Suite

Remote desktop tools

Job description

A leading technology service provider in Kuala Lumpur is seeking a Technical Support Specialist responsible for assisting end-users with IT issues. The ideal candidate must be fluent in Korean and have a Bachelor’s Degree or Diploma in Computer Science. Responsibilities include troubleshooting, analyzing customer issues, and maintaining high customer satisfaction. This role is suitable for fresh graduates or those with minimal experience in IT service desks. Join a dynamic team and enhance your technical skills in a supportive environment.