Entry-Level Customer Support Agent — Training Provided

Customer Service Executive (Mandarin Speaker); Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm is seeking motivated individuals for the role of Customer Service Executive. Located in Petaling Jaya, this position is perfect for SPM holders or fresh graduates. Responsibilities include managing customer inquiries through calls and emails, providing accurate information, and ensuring effective resolution of issues. No prior experience is needed as comprehensive training will be provided for successful candidates.

Benefits

Full training provided

KPI Incentive

Qualifications

• Effective verbal and written communication in English, Bahasa Malaysia, and Mandarin.
• Open to fresh graduates or candidates holding SPM.
• No prior experience necessary; training will be provided.

Responsibilities

• Handle inbound and outbound customer calls.
• Manage service mailbox enquiries.
• Perform first call resolution for customer issues.
• Escalate cases to relevant business units when required.
• Liaise with internal teams on service request status.
• Provide clear and accurate information to customers.
• Ensure customer issues are resolved or properly followed up.

Skills

Strong communication skills in English

Strong communication skills in Bahasa Malaysia

Strong communication skills in Mandarin

Education

SPM holders or fresh graduates

Job description

A customer service firm is seeking motivated individuals for the role of Customer Service Executive. Located in Petaling Jaya, this position is perfect for SPM holders or fresh graduates. Responsibilities include managing customer inquiries through calls and emails, providing accurate information, and ensuring effective resolution of issues. No prior experience is needed as comprehensive training will be provided for successful candidates.