Entry-Level Customer Service Specialist — Growth & Impact

AsiaPacTalents Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider is hiring a full-time Customer Service Specialist in Kuala Lumpur. This role requires no prior experience and involves working various shifts throughout the week. You will ensure optimal service delivery to customers, clarify their requirements, and maintain a friendly demeanor. Responsibilities also include documentation and participation in customer satisfaction improvement initiatives. Ideal candidates should be available for morning, afternoon, and evening shifts, aiming to provide excellent service and support.

Qualifications

• No experience required for this role.
• Must be available to work various shifts including mornings, afternoons, and evenings from Monday to Friday.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide appropriate resolutions.
• Listen to customer needs and demonstrate empathy.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document interactions and notate accounts as required.
• Participate in activities to improve customer satisfaction.
• Offer additional products and services.
• Track and manage information in the call tracking database.
• Refer customer inquiries to appropriate sources.

Job description

A leading service provider is hiring a full-time Customer Service Specialist in Kuala Lumpur. This role requires no prior experience and involves working various shifts throughout the week. You will ensure optimal service delivery to customers, clarify their requirements, and maintain a friendly demeanor. Responsibilities also include documentation and participation in customer satisfaction improvement initiatives. Ideal candidates should be available for morning, afternoon, and evening shifts, aiming to provide excellent service and support.