Enterprise Solutions Specialist III

Jabil; Penang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A multinational technology firm in Penang is seeking an experienced Enterprise Solutions Specialist III. This role requires leading Organizational Change Management for SAP projects and ensuring effective business adoption. Candidates should have a Bachelor’s degree in Information Technology and 4-5+ years of relevant experience. Strong skills in SAP environments and communication are essential. The firm offers a collaborative environment focused on continuous improvement of processes.

Qualifications

• 4-5+ years of experience in SAP and change management required.
• Proven ability to lead projects with minimal supervision.
• Strong communication skills with IT and business stakeholders.

Responsibilities

• Lead planning and execution of Organizational Change Management activities.
• Define change adoption strategies and manage stakeholder engagement.
• Oversee training and enablement strategies for end-users.

Skills

SAP Change Management

Organizational Change Management

Stakeholder Engagement

Analytical Skills

Communication Skills

Education

Bachelor's degree in Information Technology

Tools

SAP Solution Manager

ServiceNow

Power BI

Job description

Overview

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

The Enterprise Solutions Specialist III (ESS III) is responsible for leading and executing Organizational Change Management (OCM), SAP change governance, and enterprise communications for SAP and enterprise IT initiatives. This role plays a critical part in ensuring business readiness, effective stakeholder engagement, and successful adoption of SAP solutions.

The ESS III also leads key aspects of SAP demand management execution, ensuring business demand is clearly assessed, planned, governed, and aligned with IT delivery and organizational readiness.

Responsibilities

• Lead the planning and execution of Organizational Change Management (OCM) activities across SAP projects, upgrades, and enterprise initiatives, including change impact analysis, stakeholder engagement, communication, training, and readiness planning.
• Define and drive change adoption strategies, proactively identifying risks, resistance, and mitigation actions to ensure sustained business adoption.
• Lead enterprise-level communication strategy and execution, developing clear, targeted messaging such as executive updates, newsletters, FAQs, readiness communications, and go-live announcements.
• Plan and oversee training and enablement strategies, including Train-the-Trainer (TTT), end-user readiness, and post-go-live reinforcement activities.
• Own SAP Change Request Management (ChaRM) within SAP Solution Manager, ensuring disciplined change control, audit readiness, and compliance with governance standards.
• Lead SAP release planning, transport coordination, and change calendar management across DEV, QA, and PRD landscapes in collaboration with BASIS, development, and functional teams.
• Analyze and report on change performance metrics including throughput, SLA compliance, release effectiveness, and audit outcomes, and drive continuous improvement actions.
• Lead execution of SAP demand intake and qualification activities, ensuring early assessment of change impacts, readiness needs, cost considerations, and delivery feasibility.
• Drive visibility of demand pipeline, backlog, and workload forecasts through dashboards and reporting, enabling informed prioritization and planning decisions.
• Partner closely with Project Managers, Demand Managers, SAP functional teams, and business stakeholders to ensure alignment across demand, delivery, governance, and adoption.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Management Information Systems, or related field.
• 4–5+ years of experience in SAP, Organizational Change Management, IT transformation, demand management, or related enterprise roles.
• Strong experience working within SAP environments (ECC and/or S/4HANA).
• Hands-on experience with SAP Solution Manager (ChaRM) and demand or workflow tools such as ServiceNow.
• Proven ability to lead planning and execution of change and demand activities with minimal supervision.
• Strong communication and influencing skills, with experience engaging business, IT, and leadership stakeholders.
• Strong analytical and reporting skills using Excel, PowerPoint, Power BI, or similar tools.

Preferred Qualifications

• PROSCI Change Management certification or equivalent.
• PMP or project management certification.
• SAP and/or ITIL® Foundation certifications.

Core Competencies

• Change Leadership & Execution
• Strategic Planning & Governance
• Stakeholder Influence & Communication
• SAP Change & Demand Management
• Analytical Thinking & Decision Support
• Continuous Improvement

Compliance, Fraud Awareness & Accessibility

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation: If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.