Enterprise AI Platform Success Architect

nahc.io; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading AI platform provider in Kuala Lumpur seeks a Customer Success Manager to enhance client onboarding and ensure effective use of their platform. You will work closely with enterprise clients from various sectors, provide training, and facilitate cross-team collaboration. Strong communication skills in English and Cantonese are mandatory. This role requires a Bachelor’s degree and experience in customer-focused roles.

Qualifications

• 1–3 years of experience in Customer Success, Technical Account Management, or Solutions Consulting.
• Ability to communicate value clearly to non-technical audiences.
• Familiarity with RPA, CRM systems, or regulated industries is preferred.

Responsibilities

• Develop a deep understanding of the platform and its features.
• Lead onboarding and training programs for enterprise clients.
• Track customer outcomes and support continuous improvement.
• Work closely with partners and technology collaborators.
• Coordinate with internal teams to ensure consistent customer experience.

Skills

Strong communication skills

Customer Success

Technical Account Management

Solutions Consulting

AI and automation tools

Education

Bachelor’s degree in Business, IT, or equivalent

Job description

A leading AI platform provider in Kuala Lumpur seeks a Customer Success Manager to enhance client onboarding and ensure effective use of their platform. You will work closely with enterprise clients from various sectors, provide training, and facilitate cross-team collaboration. Strong communication skills in English and Cantonese are mandatory. This role requires a Bachelor’s degree and experience in customer-focused roles.