Engineer, Technical Support

NTT DATA Payment Services; Kuala Lumpur; On-site; MYR 50,000 - 60,000; Full time

Job summary

A leading technology service provider in Kuala Lumpur is looking for a skilled L2 Technical Support Specialist to manage and resolve system integration issues. Candidates must hold a Bachelor's Degree in Computer Science and have at least 3 years of relevant experience. The role requires providing high-quality systems support, troubleshooting effectively, and working shifts for 24x7 support. Strong skills in MSSQL, MYSQL, HTML, CSS, and PHP are essential.

Qualifications

• 3 years of experience in Systems Support or Technical Support roles.
• Willing to work on shifts for 24x7 support as required.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide L2 technical and systems support, addressing integration issues.
• Ensure high competence in system integration and technical specifications.
• Manage incidents through their lifecycle.

Skills

Technical support

Problem-solving

Analytical skills

Education

Bachelor's Degree in Computer Science or Information System

Tools

MSSQL

MYSQL

HTML

CSS

PHP

Job description

Responsibilities

• Provide L2 technical and systems support, promptly addressing integration issues reported by clients or teams, and proactively diagnosing and resolving challenges to ensure seamless functionality.
• Ensure a high level of technical competence in system integration, technical specifications, and systems support, consistently meeting SLA/KPI and quality targets.
• Manage incidents through their lifecycle, prioritising and closing multiple tasks within deadlines while ensuring client satisfaction with resolutions.
• Escalate complex issues to L3 and diligently follow up with the respective team until ticket closure.
• Participate in new product training and share new product information and knowledge with the team.

Requirements

• Bachelors Degree in Computer Science, Information System or equivalent.
• 3 years of experience in Systems Support / Technical Support roles.
• Willing to work on shifts for 24x7 support as required.
• Familiar with MSSQL/MYSQL, HTML/CSS/PHP.
• Strong analytical and problem-solving abilities, as well as adept at troubleshooting customer issues effectively.

We are an Equal Opportunity Employer. Our recruitment philosophy is to recruit people with whom we can build a strong, mutually beneficial and lasting relationship. We welcome applicants from all backgrounds and identities, irrespective of race, religion, gender or disability.