Eng, Technical Service

Vantive; Petaling Jaya; On-site; MYR 35,000 - 55,000; Full time

Job summary

A medical device company in Malaysia is seeking a Field Service Technician to install and maintain dialysis machines. The role includes coordinating with hospital technicians, ensuring service objectives are met, and maintaining communication with customers. Candidates should have a technical degree, 2-3 years of relevant experience, and strong customer service skills. This position requires traveling to customer sites and may involve varied working hours, including evenings and weekends.

Qualifications

• 2-3 years of experience in dialysis machines or servicing medical equipment.
• Disciplined and independent in executing tasks.
• Strong team player with a drive for high-quality service.

Responsibilities

• Install, service and maintain products within the defined area of responsibility.
• Establish and maintain communication with customers and team members.
• Report all relevant service activity promptly.
• Ensure tidiness of the depot center.

Skills

Technical Degree

Experience in Electromechanical devices servicing

Customer focused

English Language skills

Education

Technical Degree in Medical Instrumentation, Electronics, Bio-Medical Engineering, or related

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Install, service and maintain products, distributed by Vantive in the defined area of responsibility i.e within the Depot / Field service area from time to time.

• Installation and commissioning
• Preventive maintenance
• Corrective Maintenance
• Field Actions
• Other supplemental activities related to service.

Essential Duties and Responsibilities:

• Establish & maintain communication & partnership with customers, team members and business contacts.
• Coordinate personnel (e.g., hospital technicians and customers) to ensure the service objectives are satisfied by end user and company.
• Ensure all activities are performed following the available instructions and information, within the quality system framework.
• Report all relevant service activity in a timely manner, to ensure updated and accurate service data in the service system.
• Provide activity, equipment and reliability data (KPIs) to the Technical Services Manager for the Depot activities.
• Establish an excellent partnership with other Vantive functions (Sales, Marketing, HR, QA, RA, finance, IT).
• Actively participate in local sales/communication/marketing meetings where appropriate.
• Responsible for ensuring the tidiness of the depot center including the repair bench, releasing area, receiving area and decontamination area.
• Work is performed in a depot setting.
• Will also require travel to customer sites to complete tasks.
• Working hours may vary and will require evening and weekend work as directed by the company or customer needs.

Experience and Qualifications:

• This Role requires Technical Degree (preferably Medical Instrumentation, Electronics and communication, Bio-Medical Engineering, Electrical and Electronics or Electro-mechanics) or equivalent.
• Experience in Electromechanical devices servicing is an added advantage.
• At least 2-3 years of experience in dialysis machines or relevant experience servicing medical equipment.
• Disciplined, independent in executing tasks, but also a strong team player.
• Driven to deliver high quality service.
• Customer focused.
• English Language skills to read, write and speak.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the Form Link and let us know the nature of your request along with your contact information.

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