Embedded GSOC Team Lead - Global MNC

BluOcean Security Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading security services firm in Kuala Lumpur is seeking a GSOC Team Lead to manage daily operations of the client GSOC, ensuring smooth security system operations. You will lead a team, enhance service quality, and assist clients in developing and improving their SOP. The ideal candidate holds a Bachelor's degree and has at least 2 years of supervisory experience in security. Excellent communication skills and adaptability are essential for success in this role.

Qualifications

• Minimum 2 years of security team lead/supervisor experience required.
• Knowledge of security systems like CCTV and access control is advantageous.
• Excellent command of English (both written and oral).

Responsibilities

• Manage global security operations center (GSOC) and team.
• Ensure the delivery of high-quality customer service.
• Support recruitment, training and retention of staff.

Skills

Security team leadership

Client service orientation

Excellent communication skills

Adaptability and fast learning

Knowledge of security systems

Education

Bachelor's degree in Computer Science or Information System

Tools

Genetec

Job description

As the GSOC Team Lead, you are responsible for managing the daily operations of client GSOC and ensuring the smooth security system operations center (24*7 SOC center). Responsibilities may include team management, security system monitoring, troubleshooting, analysis reporting, preventive health checking, coordinating with other parties, and working with other team members to achieve objectives. You will ensure that customers have the best possible experience and have the highest quality of services.

Responsibilities

Main Responsibilities may include:

• Managing global security operations center (GSOC) in MNC Client in Kuala Lumpur, problem resolution, service enhancement, operational effectiveness, audit compliance, staffing, scheduling, and training.
• Lead the team to ensure smooth daily operations of client GSOC.
• Ensure the delivery of high-quality customer service; evaluates service qualities and initiates any necessary corrective actions in a timely manner.
• Assist client in developing and improving their SOP and streamlining the processes.
• Oversee and participate in the recruitment, selection, orientation, and retention of high-caliber staff to ensure all positions are properly staffed; act to ensure each staff member is treated with dignity and respect.
• Responsible for training new hires and motivating staff to continually learn, regularly review staff performance metrics.
• Consistently maintain documentation and follow standardized procedures to successfully complete audits.
• Support client facility team for all scheduled maintenance for security equipment system are planned and carried out timely.
• Ensure all Security Systems are closely monitored, and all critical issues are escalated per SOP and resolved in a timely manner.
• Assist the team by providing security system information in conducting investigations as requested by client.
• In performing functions, duties, or tasks, GSOC Team Lead is required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
• Business travels due to client required.

Requirements

• Possess a Bachelor's degree or above in Computer Science or Information System major.
• Minimum 2 years of security team lead/supervisor experience required.
• Knowledge of Genetec is an advantage.
• Basic understanding of IT hardware, networking, and database management.
• Familiar with access control, CCTV, and alarm system products & system is an advantage.
• Excellent communication and coordination skills.
• Client service-oriented.
• Highly adaptable individual with fast learning ability.
• Excellent command of English (both Written and Oral), proficient in other languages is a plus.