eKYC Associate

Asia Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking an eKYC Associate to handle customer onboarding through digital Know Your Customer processes. The role involves performing daily eKYC verification, reviewing identity documents for accuracy, and maintaining sensitive customer information. Fresh graduates are encouraged to apply, with strong attention to detail and basic understanding of AML/CFT regulations being essential. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Diploma or Bachelor’s degree in relevant fields.
• Fresh graduates encouraged, prior bank/fintech experience a plus.
• Basic understanding of AML/CFT regulations required.

Responsibilities

• Perform daily eKYC verification and onboarding processes.
• Review identity documents for accuracy and authenticity.
• Identify and escalate suspicious activities.

Skills

Attention to detail

Problem-solving skills

Multitasking skills

Education

Diploma or Bachelor’s degree in Business, Finance, Compliance, IT, or related fields

Tools

Microsoft Excel

PowerPoint

Job description

Job Summary

The eKYC Associate will be responsible for handling customer onboarding through digital Know Your Customer (KYC) processes, ensuring compliance with regulatory requirements and internal policies. Candidates should be detail-oriented, proactive, and able to work in a fast-paced fintech environment.

Key Responsibilities

• Perform daily customer eKYC verification and onboarding processes in line with company SOP and compliance standards.


• Review identity documents (MyKad, passport, etc.) and customer details for accuracy and authenticity.


• Identify, investigate, and elevate suspicious activities or high‑risk cases.


• Maintain accurate records and safeguard sensitive customer information.


• Achieve daily KPIs related to case handling and turnaround time.


• Work closely with compliance, risk, and operations teams to resolve escalations.

Requirements

• Diploma or Bachelor’s degree in Business, Finance, Compliance, IT, or related fields.


• Fresh graduates are encouraged to apply; prior experience in banking/fintech is an added advantage.


• Strong attention to detail, with good problem‑solving and multitasking skills.


• Basic understanding of AML/CFT regulations and digital identity verification processes.


• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.


• Willingness to work on shifts, weekends, or extended hours if required.