Education Counsellor

United Kingdom Education Centre; Bayan Lepas; On-site; MYR 30,000 - 50,000; Full time

Job summary

An educational consultancy in Penang is seeking passionate individuals to provide personalized education counselling and advice to students and parents on higher education options. Candidates should have strong communication skills in English and Mandarin, along with a customer-focused mindset. Experience in education counselling or customer service is preferred. This role requires attending education events and liaising with universities abroad.

Benefits

All expenses covered for training trips

Opportunities for dynamic engagement with students

Qualifications

• Passionate about providing education support to students aged 16-25.
• Excellent communication skills in English and Mandarin.
• Experience in customer service or education counselling preferred.

Responsibilities

• Provide personalized education counselling to students and parents.
• Respond to enquiries and build relationships with clients.
• Represent the organization at education fairs and workshops.

Skills

Customer service skills

Communication skills

Mandarin proficiency

Attention to detail

Flexibility

Job description

About the role

We are seeking individuals who are passionate about providing high-quality, personalized support and guidance to high school, college and university students to chart out their higher education pathway.

What you'll be doing

• Providing personalized education counselling and advice to students and parents on higher education options
• Respond to student enquiries promptly, professionally, and with a personal touch
• Build trust and strong relationships by proactively following up on student and parent enquiries.
• Represent the organization at education fairs, school workshops, and student recruitment activities (including some Saturdays).
• Liaise with overseas universities and admissions teams to track student applications, arrange interviews, and advocate on their behalf.
• Accurately manage and update student records.
• Stay up to date with industry trends through in-house training, university information sessions, and exciting overseas familiarization trips (all expenses covered!).

What we're looking for

• Passion for Education: Dedicated to supporting teens and young adults (16-25 years old) in navigating their higher education choices.
• Customer-Focused Mindset: Strong customer service skills to guide both students and parents with professionalism and empathy.
• Communication Skills: Excellent written and verbal proficiency in English.
• Mandarin Proficiency: Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients.
• Goal-Oriented & Resilient: Motivated by success, able to adapt and thrive in a dynamic environment.
• Attention to Detail: Organized and meticulous in handling student information and processes.
• Growth Mindset: Willingness to learn and continuously improve.
• Task Management: Able to manage workload, stay organised and maintain momentum without procrastinating.
• Flexibility: Comfortable juggling shifting priorities and handling ad hoc tasks without losing focus on core responsibilities.
• Bonus Skills & Experience: Studied abroad in an English-speaking country (UK, Ireland, Australia, or New Zealand).
• Prior experience in customer service or education counselling.