eDHR MES Support Engineer — Troubleshooting & Training

BD (Tissuemed Ltd); Kulim; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading technology firm in Malaysia is looking for an Application Support Engineer to provide site support for eDHR software implementation. Candidates should have a Bachelor's degree in IT or a related field and 2–5 years of experience in application support. Responsibilities include diagnosing eDHR application issues, monitoring system performance, and developing training materials for end-users. Strong troubleshooting skills and experience in a regulated environment are essential.

Qualifications

• 2–5 years of experience in application support in a regulated manufacturing environment.
• Experience with digital manufacturing systems or eDHR platforms.
• Strong troubleshooting skills and knowledge of performance monitoring tools.

Responsibilities

• Diagnose and resolve issues related to eDHR applications.
• Monitor eDHR system health and performance.
• Develop and deliver training materials for end-users.

Skills

Technical Support & Troubleshooting

Application Performance Monitoring

Root Cause Analysis

SQL Knowledge

Training Material Development

Education

Bachelor’s degree in information technology, Computer Science, Engineering

Tools

MES platforms

SQL

Job description

A leading technology firm in Malaysia is looking for an Application Support Engineer to provide site support for eDHR software implementation. Candidates should have a Bachelor's degree in IT or a related field and 2–5 years of experience in application support. Responsibilities include diagnosing eDHR application issues, monitoring system performance, and developing training materials for end-users. Strong troubleshooting skills and experience in a regulated environment are essential.