Senior Operation Executive

EPITEX INTERNATIONAL PTE LTD; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce firm based in Petaling Jaya, Malaysia is seeking an individual to develop and implement online marketing strategies while managing and optimizing their website. The ideal candidate will have a background in ecommerce, strong communication skills, and a passion for the bed linen and home decor industry. Responsibilities include analyzing customer behavior, collaborating with marketing teams, and managing product listings. This position offers an exciting opportunity to work in a dynamic environment with innovative solutions.

Qualifications

• Bachelor's degree in a relevant field is typically required.
• Experience in ecommerce or online retail, especially in the bed linen industry, is desirable.
• Proficiency in managing e-commerce platforms like Shopify, Lazada, Shopee.

Responsibilities

• Develop and implement online marketing strategies.
• Manage and optimize the company's website.
• Analyze website traffic and customer behavior data.
• Collaborate with marketing on advertising and content.
• Ensure stock inventory accuracy.

Skills

Ecommerce platform management

Data analysis

Communication skills

Attention to detail

Collaboration skills

Education

Bachelor's degree in marketing or business administration

Tools

Excel

Google Sheets

Job description

Responsibilities

1. Developing and implementing online marketing strategies to drive traffic, increase conversion rates, and boost sales, and support the daily operations of the e-commerce platform functions.
2. Managing and optimizing the company's website, ensuring it is user-friendly, visually appealing, and aligned with the company's branding and messaging.
3. Collaborating with the marketing team to create and implement effective advertising and content marketing.
4. Analyzing website traffic and customer behavior data to identify areas for improvement and make data-driven decisions to enhance the customer experience.
5. Managing and updating product listings, including pricing, descriptions, and images, to ensure accuracy and consistency across the online platform.
6. Working closely with fulfillment partners to ensure efficient order processing, inventory management, and timely delivery.
7. Staying updated on industry trends, emerging technologies, and best practices in ecommerce and online retail to implement innovative solutions and gain a competitive edge.
8. Collaborating with cross-functional teams, such as Sales, IT, Business Development and Customer Service, to ensure smooth operation and alignment across all channels.
9. Support and collaborate with third-party e-commerce platforms account managers (Lazada, Shopee, Zalora, TikTok, and etc) in planning and implementing online sales campaigns.
10. Responsible for stock inventory accuracy and to address any discrepancy.
11. Generate analysis and sales reports on a regular basis.
12. Other duties as assigned.

Qualifications

1. Education and Experience: A bachelor's degree in marketing, business administration, or a related field is typically required. Previous experience in ecommerce or online retail, specifically within the bed linen industry, is highly desirable.
2. Ecommerce Platform Experience: Proficiency in managing and optimizing ecommerce platforms, such as Shopify, Lazada, Shopee, Zalora, TikTok, etc.
3. Product Management: Experience in managing product listings, including writing compelling product descriptions, optimizing images, and managing inventory. Knowledge of SKU management, product categorization, and pricing strategies.
4. Data Analysis and Reporting: Ability to interpret website analytics, customer data, and sales reports to identify trends, KPIs, and areas for improvement. Proficiency in using data visualization tools, Excel, and Google Sheets.
5. Communication and Collaboration Skills: Strong written and verbal communication skills to effectively collaborate with cross-functional teams, external vendors, and stakeholders. Ability to manage relationships with suppliers, manufacturers, and fulfillment partners.
6. Attention to Detail: Strong attention to detail is crucial to ensure accurate and consistent product information, pricing, and inventory management. Ability to spot and fix errors on the website promptly.
7. Passion for the Industry: A genuine interest and passion for the bed linen and home decor industry, keeping up with industry trends, and staying informed about the latest products, styles, and customer preferences. A creative mindset is desirable to bring innovation and new ideas to the ecommerce platform.