eCommerce Executive

Eu Yan Sang (Malaysia); Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading e-commerce firm in Kuala Lumpur is seeking an eCommerce Executive to manage and execute e-commerce campaigns. Responsibilities include planning online sales activities, managing orders, and analyzing performance metrics across multiple platforms. The ideal candidate should have at least 1 year of experience in e-commerce and digital marketing, alongside a relevant degree. Proficiency in Google Analytics and Google Ads is essential, with training provided for fresh graduates. This role involves collaboration in a dynamic e-commerce environment.

Qualifications

• At least 1 year of experience in e-commerce and digital marketing.
• Experience managing marketplace platforms like Lazada and Shopee.
• Hands-on experience with CMS or any web publishing tool.

Responsibilities

• Manage and execute e-commerce campaigns aligned with company objectives.
• Monitor and manage online sales orders and inventory.
• Conduct live streaming sessions on the EYS channel.

Skills

E-commerce management

Digital marketing

Analytical skills

Content creation

SEO knowledge

Social media management

Education

Diploma or bachelor's degree in Computer Science, Marketing, Internet Technology, Commerce

Tools

Google Analytics

Google Ads

MS Office

Job description

Position

eCommerce Executive (previously titled CRM Executive (eCommerce))

Responsibilities

• Manage and execute e‑commerce campaigns, ensuring alignment with company objectives.
• Plan and manage online sales, marketing, promotion and advertisement.
• Monitor, control and manage the e‑commerce system and marketplace systems.
• Manage all online sales orders and update product information, inventory and promotion details on the website and marketplaces.
• Devise strategies utilizing internet marketing platforms and tools to drive online traffic to the corporate website and other social media platforms.
• Establish and report against KPIs using sales reports and campaign performance reports.
• Monitor competitors’ activities on digital platforms and recommend actions.
• Conduct live streaming sessions on the EYS channel.
• Develop a simple script/flow for livestreams to ensure smooth execution.
• Write basic scripts and create/edit e‑commerce videos.
• Create and execute e‑commerce campaigns on multiple platforms, including the Eu Yan Sang online store, Lazada, Shopee and TikTok.
• Monitor online store sales and operations.
• Monitor online advertising campaigns.
• Analyze and generate reports for web traffic and e‑commerce campaigns.
• Plan and coordinate daily deliveries and connections.
• Handle order fulfilment and customer support in the warehouse.

Requirements

• At least 1 year of experience in e‑commerce and digital marketing.
• Fresh graduates are encouraged to apply; on‑job training will be provided.
• Experience managing multiple marketplace platforms such as Lazada, Shopee, etc.
• Experience with Google Analytics, Google Ads, Facebook advertising and other social media monitoring platforms.
• Enthusiastic about SEO, social media and internet networking to generate sales growth.
• Hands‑on experience with MS Office, CMS or any web publishing tool.
• Strong knowledge of online business as well as online sales and marketing.
• Must possess at least a diploma or bachelor’s degree in Computer Science, Marketing, Internet Technology, Commerce or a related discipline.

Relevant Languages: English, Mandarin & Malay – required for business communications, reporting and documentation.

Working Location

Phase 1: eCommerce Executive (as per official job title). Exact location to be confirmed during recruitment.