eCommerce Customer Service Live Chat Agent

DM Dasher; Selangor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading eCommerce firm is seeking an eCommerce Customer Service Live Chat Agent to manage inquiries through various channels such as Lazada and Facebook. Ideal candidates are fresh graduates with language proficiency and strong typing skills. This hybrid position allows for flexible working arrangements. Employees enjoy numerous benefits including medical coverage, performance bonuses, and opportunities for career progression. Join a dynamic team focused on customer satisfaction and growth.

Benefits

EPF, SOCSO, EIS Contribution

Annual Increment

Performance Bonus

Medical Benefit

Laptop provided

Staff Discount

Qualifications

• Fresh graduates are welcomed to apply! Training will be provided.
• Good command in multiple languages is essential.
• Must be able to commute to Setia Avenue, Setia Alam.

Responsibilities

• Attend to live chat inquiries from various platforms.
• Ensure fast and accurate responses to customers.
• Encourage customers to make purchases.

Skills

Good command (both spoken and written) in 中文, English and Bahasa Malaysia

Typing speed with 40 words or above per minute

Able to work on shift rotation basis

Job description

eCommerce Customer Service Live Chat Agent

Official website: https://www.dasher.com.my/

What's the team function?

Customer Experience team is responsible for:

• entire shopping experience of customer, starting from pre-sales until after‑sales services
• leaving an incomparably WOW impression to customers who support DASHER
• upholding DASHER's vision to provide futuristic shopping experience, NOT just pushing SALES but fighting for the greatest EXPERIENCE that customers can enjoy

What's your role?

Attend to live chat enquiry received from Lazada, Shopee, Facebook, TikTok

• Be Fast
• Be Accurate
• Be Sincere
• Make Customer Happy
• Encourage Customer to Purchase
• Convert Customer into DASHER's friend

What's the skill required?

• Fresh graduates are welcomed to apply! Training will be provided.
• Good command (both spoken and written) in 中文, English and Bahasa Malaysia (Proficiency in 中文 would be an added advantage, more effective in handling enquiry received in 中文）
• Typing speed with 40 words or above per minute
• Able to commute to Setia Avenue, Setia Alam (hybrid position, no need come to office everyday)
• Able to work on shift rotation basis, currently we have two shifts: day shift (8am to 5pm) and night shift (3pm to 12am)
• 5-Working Days per week

Who's there to support you?

Do not worry! Everything starts with training where your senior will guide you through our products information and internal communication process flow.

After the onboarding training session, you will be guided by your teamlead starting from day‑one; you're not doing this alone! He will also be your mentor should you require assistance or clarification on all work‑related matters.

You will be involved in various internal sharing sessions about the latest info on new product launches and updates on marketing promotions.

Benefit Package

1. Must-have:

• EPF, SOCSO, EIS Contribution
• Annual Increment
• Performance Bonus
• Annual Leave
• Medical Leave
• Compassionate Leave

2. General:

• Medical Benefit
• Optical Benefit
• Dental Benefit

3. Special at Dasher:

• Insurance
• Laptop provided
• Trip Vacation VoucherAnniversary Gift – Thank you to be with us!
• Birthday Gift – Must celebrate!
• Snacks, and Refreshment provided
• La Familia Benefit – you’re encouraged to spend time with family, treat them a meal and claim back from Dasher!
• Staff Discount – The deal can go real crazy~
• Festive Gifts and Celebrations
• Engaging bonding activities - sports, movie night and more – non‑mandatory and feel free to suggest for more!

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e‑commerce, we’re facing new problems every now and then. Challenges never stop but Dasher is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenges, take them on, conquer them and GROW!

Elite Teammates – a dream team

Dasher is always committed to maintaining a positive organizational culture, and further improveit. You'll be surrounded by people with different strengths, backgrounds and expertise, but y’all share a thing in common, which is y’all are ELITE. The team focuses a lot on efficiency which will definitely drive you to discover and unleash your own potential. Take this opportunity to gain experience and knowledge from your teammates!

Career Progression – clear path ahead

Dasher has high expectations for you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. Dasher has a very clear structure of career advancement, and very quickly, it’ll be your call whether to develop your skillset towards a management path or a professional/technical path.

You & Dasher

We would rather describe ourselves as a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

Dasher nurtures you with support, resources and opportunities. You achieve personal growth via precious experience and knowledge while staying with us. When you level up, Dasher levels up too. Your success directly impacts where we go next.

When you're ready to move on and take on your next adventure beyond Dasher, we'll celebrate it — like a solid transfer to your next club. Your time with us might just be one chapter in your career, but we'll make sure it's one that’s worth remembering.

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