Inbound Sales Representative - Mandarin - KL

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as an Inbound Sales Representative where you will play a vital role in enhancing customer satisfaction and driving sales. This engaging position focuses on assisting customers through effective communication and problem-solving skills, helping them identify their needs and providing tailored solutions. You will thrive in a fast-paced environment, turning support calls into sales opportunities while achieving key metrics. With opportunities for fresh graduates and a supportive atmosphere, this role is perfect for those passionate about sales and customer service. Embrace this chance to make a difference and grow your career in a dynamic setting.

Qualifications

• Excellent communication skills in Mandarin and English are essential.
• Sales experience is a plus, but fresh graduates are encouraged to apply.

Responsibilities

• Handle incoming calls and provide tailored solutions to enhance customer satisfaction.
• Identify client needs and propose beneficial products and services.

Skills

Mandarin proficiency

English proficiency

Sales experience (B2B/B2C)

Problem-solving skills

Communication skills

Education

SPM and above

Job description

Overview

An Inbound Sales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales. This role requires strong communication and problem-solving skills to build trust and drive meaningful connections with potential clients.

Qualifications

Job Requirements:

• Language Requirement: Excellent in Mandarin and English in terms of verbal, written and comprehension
• Education level : SPM and above
• Candidates with B2B/ B2Csales experiencewill have added advantage
• Strong ability to turn support calls into sales opportunities
• Passion to do sales and achieve target
• Fresh Graduates are encourage to apply
• Open to Local Malaysian

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.