Customer Success Specialist - Banking - English - KL

Teleperformance; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and problem-solving. In this dynamic role, you will engage with customers via phone and email, addressing inquiries and managing concerns. Your ability to build rapport and provide solutions will be key to success. This position offers a chance to work in a fast-paced environment with a focus on customer service excellence. If you are passionate about helping others and eager to learn, this opportunity could be the perfect fit for you.

Qualifications

• Fluent in English with strong communication skills.
• Education level of SPM and above is required.

Responsibilities

• Educate customers on self-service banking options.
• Clarify customer needs and provide solutions.

Skills

Fluent in English

Excellent written communication skills

Excellent verbal communication skills

Customer rapport building

Problem-solving

Willingness to learn

Education

SPM and above

Job description

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements:

• Fluent in English, with excellent written and verbal communication skills
• Education level: SPM and above
• Able to work in 24/7 shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh graduates are encouraged to apply.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities:

• Educate customers on self-service options and automated banking channels.
• Conduct callbacks for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.