E-commerce Support - Mandarin (Relocate to Johor)

TP; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is looking for enthusiastic Customer Service Representatives with Mandarin proficiency. You will be the first point of contact, delivering exceptional service via email, chat, and phone. Ideal candidates will possess strong communication skills and be able to work in a fast-paced environment. The role requires flexibility to work on shifts, including weekends. This position offers a competitive salary and opportunities for career development.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive work environment

Opportunities for growth within the company

Qualifications

• Proficiency in Mandarin and English.
• Previous experience in customer service or call center is a plus.
• Ability to work on rotational shifts including weekends.

Responsibilities

• Handle customer inquiries via email, chat, and calls.
• Provide accurate information and solutions to customers.
• Document customer interactions in the system.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualification

• Proficiency in Mandarin (spoken and written) and English
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
• Strong communication and problem‑solving skills
• Ability to handle multiple tasks and work under pressure
• Flexibility to work on rotational shifts, including weekends and public holidays
• Based in Johor or willing to relocate

What We Off

• Competitive salary and benefits package
• Paid training and career development opportunities
• A supportive and diverse work environment
• Opportunities to grow within the company

Responsibilit

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner
• Provide accurate information, solutions, and assistance to customers
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism
• Document customer interactions and update records in the system
• Escalate complex issues to the relevant teams when necessary
• Work closely with team members and supervisors to achieve performance targets and service level agreements
• Maintain a positive and customer‑first attitude at all times