E-commerce Specialist

Xiaomi Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur seeks a skilled individual for e-commerce and after-sales operations. You will support daily operations to achieve business objectives, analyze sales data, and enhance customer satisfaction through after-sales services. The ideal candidate holds a bachelor’s degree in a relevant field, is familiar with Southeast Asian e-commerce platforms, and possesses excellent communication and problem-solving skills. Proficiency in English and Mandarin is preferred.

Qualifications

• Bachelor’s degree or above, preferably in Marketing, International Trade, Business Administration, or related disciplines.
• Familiar with Southeast Asian e-commerce platforms such as Shopee and Lazada.
• Agile thinker with strong learning ability and problem-solving skills.
• Excellent communication and collaboration skills.

Responsibilities

• Support the e-commerce manager in executing daily operations.
• Track and analyze sales performance data.
• Learn and support key after-sales functions.
• Conduct industry benchmarking to enhance service competitiveness.

Skills

Communication skills

Analytical mindset

Problem-solving skills

Agility

Education

Bachelor's degree in Marketing, International Trade, or Business Administration

Tools

E-commerce platforms (Shopee, Lazada, TikTok Shop)

Job description

Key Responsibilities

E-Commerce Operations

• Support the e-commerce manager in executing daily operations to ensure business objectives are met
• Assist in developing product strategies and coordinating successful new product launches and promotional campaigns
• Track, analyze, and summarize sales performance data to optimize operational strategies
• Collaborate with e-commerce platforms and customers to manage and improve profit margins, traffic, conversion rates (CR), and product stock inventory (PSI)
• Support budget planning and resource allocation to enhance sales performance and ensure efficient return on investment (ROI)

After-Sales Operations

• Learn and support key after-sales functions including channel coordination, product servicing, spare parts management, and factory operations
• Assist in the adjustment, formulation, and implementation of after-sales service policies, ensuring compliance and execution oversight
• Drive quality improvement across all product categories in after-sales delivery
• Conduct industry benchmarking to enhance service competitiveness and customer satisfaction
• Take ownership of project-related tasks including documentation, cross-functional coordination, external communication, timely feedback, and resource alignment

Job Requirements

• Bachelor’s degree or above, preferably in Marketing, International Trade, Business Administration, or related disciplines
• Familiar with Southeast Asian e-commerce platforms such as Shopee, Lazada, and TikTok Shop, as well as Xiaomi’s product ecosystem
• Agile thinker with strong learning ability, analytical mindset, and problem-solving skills
• Excellent communication and collaboration skills, with high resilience and adaptability in fast-paced, multitasking environments
• Proficient in English for daily business communication and Mandarin preferable